At a Glance
- Tasks: Support customer relations by processing refunds, cancellations, and managing disputes.
- Company: Join Deckers Brands, a diverse and inclusive workplace with a collaborative spirit.
- Benefits: Enjoy 27 days holiday, flexible working, discounts, and growth opportunities.
- Other info: Embrace a dynamic environment with a focus on personal and professional development.
- Why this job: Make a real impact in eCommerce while being your authentic self.
- Qualifications: Customer service experience and proficiency in Microsoft Excel are preferred.
The predicted salary is between 31500 - 38500 £ per year.
As the e Commerce Operations Representative, you will support the Consumer Relations team with customer escalations across our 3 Brands: HOKA, UGG and Teva.
You will assist with processing manual refunds and creating site credits, while ensuring all are handled within the Service Level Agreement (SLA) timeframes.
You will also process order cancellations requested by the warehouses and create dispute documents in order to defend chargebacks.
Your
Impact
- Process manual refunds when required; set up site credits and process order cancellations requested by the warehouses
- Monitor in-house systems and process entries accordingly, such as orders held for correction, elevate awaiting returns and cancelling orders
- Raise invoices to collect outstanding payments from customers where the charge has failed
- Support with chargeback activities and Pay Pal disputes
- COME AS YOU ARE
We celebrate diversity-of your background, your experiences, and your unique identity.
We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are.
We believe that when we bring our different perspectives to work, we are truly Better Together.
- COME AS YOU ARE: You will champion inclusivity and openness to be your authentic self.
- BETTER TOGETHER: You are a natural collaborator, inspiring others to foster a sense of belonging.
- COMMIT TO CREATE: You are curious and open to innovation and bringing new ideas.
- OWN IT: You are motivated by delivering results and support others to do the same.
- DO GOOD AND DO GREAT: You inspire to do greater things, to create opportunities to better the business and our world for the future.
We would Love to Hear from People with
- Experience in customer service, logistics or fraud is welcome
- Proficient in Microsoft applications, particularly in Excel & Power Point
- Fluency in additional European languages is a plus, but not essential for this role
- 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck.
From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion.
That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
- #J-18808-Ljbffr
eCommerce Operations Representative in City of Westminster employer: Deckers
At Deckers Brands, we pride ourselves on fostering a diverse and inclusive work culture that values every employee as a whole person. As a Marketing Associate, you will benefit from competitive pay, generous holidays, and a hybrid working environment, all while contributing to impactful campaigns that resonate across EMEA. With extensive growth opportunities, including a Global Mentorship Programme, you'll be empowered to thrive in your career while making a positive impact in the communities around us.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Operations Representative in City of Westminster
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Deckers are looking for when hiring for a eCommerce Operations Representative.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Deckers for the eCommerce Operations Representative, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Deckers as a eCommerce Operations Representative, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Deckers’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a eCommerce Operations Representative.
We think you need these skills to ace eCommerce Operations Representative in City of Westminster
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Deckers, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Deckers's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Deckers. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Deckers
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Deckers uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Deckers. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
