At a Glance
- Tasks: Lead quality and training programs to enhance consumer experience across EMEA.
- Company: Deckers Brands, a dynamic company based in London.
- Benefits: 13-month FTC with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on cross-functional teamwork.
- Why this job: Shape consumer experiences and make a real difference in service quality.
- Qualifications: Experience in quality management and training, strong analytical skills.
The predicted salary is between 51750 - 63250 £ per year.
Deckers Brands in London is seeking an Associate Consumer Relations Quality and Training Manager on a 13-month FTC to lead the design, delivery and ongoing improvement of quality and training programs across EMEA consumer experience. You will set standards, shape behaviours and foster cross‑functional collaboration to elevate service across in-house and outsourced teams. Using data and insights, you will measure and report on consumer experience quality, conduct audits, manage external agencies.
Associate EMEA Consumer Experience Quality & Training Lead in London employer: Deckers Group
Deckers Group is an attractive employer due to its commitment to employee development and a supportive work culture. The company values teamwork and encourages staff to embody its brand values, providing opportunities for growth and advancement. Additionally, employees enjoy benefits such as discounts on products across Deckers brands.
StudySmarter Expert Advice🤫
We think this is how you could land Associate EMEA Consumer Experience Quality & Training Lead in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Deckers Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Deckers Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Associate EMEA Consumer Experience Quality & Training Lead in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Deckers Group.
How to prepare for a job interview at Deckers Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Deckers Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Deckers Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
