Deckers Brands in London is seeking an Associate Consumer Relations Quality and Training Manager on a 13-month FTC to lead the design, delivery and ongoing improvement of quality and training programs across EMEA consumer experience. You will set standards, shape behaviours and foster cross‑functional collaboration to elevate service across in-house and outsourced teams.
Using data and insights, you will measure and report on consumer experience quality, conduct audits, manage external agencies,
Associate EMEA Consumer Experience Quality & Training Lead in City of London employer: Deckers Group
Deckers Group is an attractive employer due to its commitment to employee development and a supportive work culture. The company values teamwork and encourages staff to embody its brand values, providing opportunities for growth and advancement. Additionally, employees enjoy benefits such as discounts on products across Deckers brands.
