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- Tasks: Provide friendly customer service and manage orders for independent accounts.
- Company: Deckers Brands is a dynamic footwear company focused on passion and personal growth.
- Benefits: Enjoy 27 days holiday, flexible working, discounts, and volunteering opportunities.
- Why this job: Join a diverse team that values your unique identity and offers growth opportunities.
- Qualifications: Customer service experience preferred; strong communication skills and attention to detail are essential.
- Other info: Hybrid work environment with a focus on inclusivity and community impact.
The predicted salary is between 30000 - 42000 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role: As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and to effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly. The ideal candidate will have an eye for detail and enjoys working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets.
Your Impact:
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
COME AS YOU ARE: We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Who You Are:
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with:
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Additional European language skills is a plus but not a requirement
What We Will Give You:
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
About Us: More than Just a Footwear Company. From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.
Wholesale Customer Service Representative, HOKA (12 months FTC) employer: Deckers Brands
Contact Detail:
Deckers Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Customer Service Representative, HOKA (12 months FTC)
✨Tip Number 1
Familiarise yourself with HOKA's product range and brand values. Understanding their mission and the specifics of their footwear will help you connect better with potential customers and demonstrate your enthusiasm during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling conflicts and problem-solving. Since the role requires effective communication and managing customer expectations, showcasing these skills in conversations can set you apart.
✨Tip Number 3
Network with current or former employees of Deckers Brands or HOKA. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare to discuss your experience with order management and customer interactions. Be ready to share specific examples that highlight your attention to detail and ability to thrive in a fast-paced environment, as these are key aspects of the role.
We think you need these skills to ace Wholesale Customer Service Representative, HOKA (12 months FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the footwear or apparel industry. Use specific examples that demonstrate your problem-solving skills and ability to manage customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, especially your communication abilities and experience in fast-paced environments.
Showcase Your Skills: Emphasise your proficiency in Microsoft applications and any additional language skills you may have. Highlight your ability to handle conflicts and your experience in managing multiple priorities effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Deckers Brands
✨Showcase Your Customer Service Skills
As a Wholesale Customer Service Representative, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their satisfaction. This will demonstrate your capability to handle the role effectively.
✨Understand the Company and Its Values
Familiarise yourself with Deckers Brands and its commitment to diversity and inclusion. Be ready to discuss how your personal values align with theirs, especially the importance of bringing your authentic self to work. This shows that you are not just looking for a job, but a place where you can contribute positively.
✨Prepare for Problem-Solving Scenarios
Since the role involves troubleshooting and managing order flow, think of potential problems that could arise in customer service and how you would address them. Practising these scenarios will help you articulate your problem-solving skills during the interview.
✨Demonstrate Effective Communication
Effective communication is key in this role. Be prepared to showcase your verbal and written communication skills. You might be asked to explain how you would communicate with customers and account managers, so practice articulating your thoughts clearly and concisely.
