At a Glance
- Tasks: Create personalised shopping experiences and drive brand loyalty for UGG customers.
- Company: Join the vibrant UGG team, part of Deckers Brands, known for its passion and innovation.
- Benefits: Enjoy generous discounts, growth opportunities, and a supportive work environment.
- Other info: Flexible part-time hours in a fast-paced, fun retail setting.
- Why this job: Be part of a dynamic team that values diversity and personal development.
- Qualifications: Retail experience is a plus; strong communication and teamwork skills are essential.
The predicted salary is between 10 - 12 € per hour.
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.
As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modelling our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
Core Competencies
- Ensure the highest level of customer service possible
- Prioritise brand and product knowledge training in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
Who You Are
- A natural communicator who conveys the UGG and Deckers Brands vision and mission
- A motivated team player and self-starter
- You have a problem-solving mindset and approach challenges with agility
We Would Love to Hear From People With:
- Previous Retail experience is a plus
What We Will Give You
- Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
- Uniform Allowance
- 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% instore discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Sales Associate - UGG employer: Deckers Brands
At UGG, located in York, we pride ourselves on creating a vibrant work culture that values diversity and inclusion while offering extensive growth opportunities through our Global Mentorship Program. As a Sales Associate, you'll enjoy generous employee discounts, community engagement initiatives, and the chance to be part of a passionate team dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - UGG
✨Tip Number 1
Get to know the UGG brand inside out! Familiarise yourself with their products and values so you can chat confidently with customers. This will help you create those personalised shopping experiences they’re after.
✨Tip Number 2
Practice your communication skills! Whether it’s greeting customers or answering their questions, being a natural communicator is key. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your team spirit! UGG loves a motivated team player, so be ready to collaborate and support your colleagues. Share ideas and celebrate successes together to create a positive vibe in-store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about UGG and Deckers Brands there.
We think you need these skills to ace Sales Associate - UGG
Some tips for your application 🫡
Show Your Passion for UGG:When writing your application, let your love for the UGG brand shine through! Share why you’re excited about the opportunity to create personalised shopping experiences and how you can contribute to our mission.
Highlight Your Customer Service Skills:Make sure to emphasise any previous retail experience or customer service roles you've had. We want to see how you’ve gone above and beyond to provide exceptional service, just like we do at UGG!
Be Yourself:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Show us what makes you a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining the UGG family!
How to prepare for a job interview at Deckers Brands
✨Know Your UGG Stuff
Before heading into the interview, make sure you know the UGG brand inside and out. Familiarise yourself with their products, values, and mission. This will not only show your enthusiasm but also help you answer questions about how you can contribute to creating those personalised shopping experiences.
✨Show Off Your Customer Service Skills
Since the role is all about exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to handle the fast-paced retail environment effectively.
✨Dress to Impress
UGG has a dress code that reflects its brand image, so make sure you dress appropriately for the interview. Opt for smart-casual attire that aligns with the UGG style. This shows that you understand the brand and are serious about fitting in with their team.
✨Be a Team Player
During the interview, highlight your teamwork skills. Share examples of how you've collaborated with others to achieve goals in previous roles. UGG values cooperation, so showing that you can work well with others will definitely give you an edge.
