Premium Brand Customer Experience Specialist β€” Hybrid

Premium Brand Customer Experience Specialist β€” Hybrid

Full-Time 30000 - 40000 Β£ / year (est.) No working from home possible
Deckers Brands

At a Glance

  • Tasks: Deliver exceptional customer experiences through email and live chat support.
  • Company: Join Deckers Brands, a leader in premium lifestyle products.
  • Benefits: Enjoy a hybrid work model, competitive pay, and employee discounts.
  • Other info: Dynamic team environment with opportunities for growth and development.
  • Why this job: Be the voice of our brands and build lasting customer relationships.
  • Qualifications: Strong communication skills and a passion for customer service.

The predicted salary is between 30000 - 40000 Β£ per year.

Deckers Brands in the United Kingdom is seeking a Consumer Relations Representative to deliver outstanding customer experiences across our portfolio of brands.

You will support customers via email and live chat, providing timely, accurate, and brand-right solutions that build trust and loyalty.

You will manage product information, warranties, deliveries, returns, refunds, and exchanges while reflecting premium brand standards.

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Premium Brand Customer Experience Specialist β€” Hybrid employer: Deckers Brands

HOKA is an exceptional employer that fosters a dynamic and inclusive work culture, offering competitive pay, generous holiday allowances, and flexible working arrangements. As a Marketing Associate in the EMEA region, you'll benefit from growth opportunities such as a Global Mentorship Programme, while collaborating with diverse teams to drive impactful marketing campaigns. Join us to be part of a forward-thinking company that values your contributions and supports your professional development.

Deckers Brands

Contact Details:

Deckers Brands Recruitment Team

We think you need these skills to ace Premium Brand Customer Experience Specialist β€” Hybrid

Customer Service Skills
Email Communication
Live Chat Support
Problem-Solving Skills
Product Knowledge
Attention to Detail
Time Management