At a Glance
- Tasks: Lead retail operations across EMEA, ensuring exceptional customer experiences and operational excellence.
- Company: Deckers Brands, a diverse and inclusive workplace that values authenticity.
- Benefits: Competitive pay, 27 days holiday, discounts, and growth opportunities.
- Other info: Join a team that celebrates diversity and fosters personal development.
- Why this job: Shape retail strategies and make a real impact in a dynamic environment.
- Qualifications: Experience in retail operations and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond.
Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
COME AS YOU ARE
We believe that the company you build is defined by the company you keep.
We believe that a diverse, inclusive culture drives creativity and success.
We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers.
We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work.
Because the more perspectives we share, the better we can be.
The Role
As the Retail Operations Manager EMEA, you will oversee the operational performance and compliance of our stores and concessions across the EMEA region.
Working closely with store teams, district managers and cross-functional partners, you will drive operational excellence, optimise processes and ensure our retail locations operate efficiently while delivering exceptional customer experiences.
You will play a critical role in shaping operational strategy, supporting business performance and maintaining high standards across all retail environments.
Your Impact
- Drive operational excellence across stores and concessions throughout the EMEA region, ensuring alignment with company policies and procedures.
- Develop and implement operational strategies that enhance store performance and customer satisfaction.
- Monitor performance metrics, identify opportunities for improvement and implement effective solutions.
- Lead inventory management processes, including cycle counts, stock investigations and annual physical inventories.
- Oversee loss prevention initiatives, helping to protect company assets and minimise shrinkage.
- Manage operational budgets, vendor relationships and store services to ensure cost-effective support for the retail estate.
- Ensure compliance with health and safety standards, retail policies and regional regulations across EMEA.
- Partner with stakeholders across Retail, Finance and Global teams to drive consistency, compliance and operational best practice.
We celebrate diversity of your background, your experiences and your unique identity.
We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are.
We believe that when we bring our different perspectives to work, we are truly Better Together.
Who You Are
- A highly organised and proactive leader who enjoys solving problems and driving continuous improvement.
- An effective communicator who can build strong relationships and influence stakeholders at all levels.
- Collaborative in your approach and comfortable working across multiple teams and functions.
- Analytical and commercially minded, using data and insights to inform decision-making.
- Adaptable and resilient, with the ability to manage competing priorities in a fast‑paced environment.
- Passionate about delivering exceptional retail experiences and operational excellence
We Would Love to Hear from People With
- Experience managing retail operations across multiple stores, regions or markets.
- A strong understanding of retail compliance, health and safety requirements and operational best practices.
- Experience managing operational budgets, vendor relationships and store services.
- Knowledge of inventory management, stock control and loss prevention processes.
- Experience supporting retail teams through operational reporting, training and process improvement initiatives.
- Strong Microsoft Office skills, particularly Excel, and confidence using retail management systems and reporting tools.
- Experience working across the EMEA region and collaborating with multicultural teams.
- Fluency in English and the ability to travel across the EMEA region as required.
What We Will Give You
- Competitive Pay and Bonuses – We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
- 27Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we cangenerally takeadvantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities – Being a valued member of the Deckers Brands team means more than just a pay‑check.
From generous discounts to community‑based programs, we offer a variety of cool extras.
- Growth and Development – Deckers Brands was built on the idea of pursuing passion.
That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success.
We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.
We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Manager, Retail Operations employer: Deckers Brands
Deckers Brands is an exceptional employer that fosters a collaborative and dynamic work culture, particularly for the Assistant Allocator role within the UGG team. With a strong focus on employee growth and development, you will have access to valuable insights and training opportunities that empower you to excel in stock management and retail strategy. Located in a vibrant environment, Deckers Brands offers unique advantages such as a commitment to innovation and teamwork, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Retail Operations
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Deckers Brands, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Deckers Brands!
We think you need these skills to ace Manager, Retail Operations
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Deckers Brands, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Deckers Brands and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Deckers Brands that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Deckers Brands
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
