At a Glance
- Tasks: Provide friendly customer service and manage orders for HOKA's independent accounts.
- Company: Join Deckers Brands, a diverse and inclusive workplace that values your authentic self.
- Benefits: Enjoy 27 days holiday, discounts, perks, and a hybrid working environment.
- Other info: Opportunities for personal and professional growth in a fast-paced environment.
- Why this job: Make a real impact by ensuring customer satisfaction and meeting sales targets.
- Qualifications: Fluency in English and Dutch, with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role:
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and to effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly. The ideal candidate will have an eye for detail and enjoys working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets. Fluency in English and Dutch is a requirement for this role.
Your Impact:
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
Who You Are:
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with:
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Professional proficiency in German and/or French is required
What We Will Give You:
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Equal Employment Opportunity. Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London employer: Deckers Brands
At Deckers Brands, we pride ourselves on fostering a vibrant and inclusive work culture where every employee is encouraged to bring their authentic self to work. Located in London, our hybrid working model offers flexibility alongside generous benefits such as 27 days of holiday, professional development opportunities, and a commitment to community engagement, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HOKA and Deckers Brands. Understanding their values and products will help you connect better during the conversation.
✨Tip Number 2
Practice your Dutch! Since fluency in Dutch is a must, brush up on your language skills. You might get asked to demonstrate your proficiency, so be ready to show off your skills!
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you successfully handled customer issues. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Deckers Brands.
We think you need these skills to ace Wholesale Customer Service Representative - HOKA (Dutch Speaker) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Show Off Your Language Skills:Since fluency in Dutch and English is a must, make sure to mention your language proficiency clearly. If you’ve used these languages in a professional setting, give us the details!
Be Personable in Your Cover Letter:Your cover letter is your chance to let your personality shine through. Share why you’re excited about this role and how you connect with our values at Deckers Brands. We love hearing your story!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Deckers Brands
✨Know Your Product
Before the interview, make sure you research HOKA and its products. Understand their unique selling points and what sets them apart in the footwear industry. This knowledge will help you answer questions confidently and show your genuine interest in the brand.
✨Showcase Your Language Skills
Since fluency in Dutch and English is a requirement, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to ensure you can communicate effectively and showcase your bilingual abilities.
✨Prepare for Problem-Solving Questions
As a Customer Service Representative, you'll need to handle conflicts and troubleshoot issues. Think of examples from your past experience where you've successfully resolved customer problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork and Communication
Highlight your ability to work closely with Account Managers and other team members. Prepare examples that demonstrate your effective communication skills and how you've collaborated in fast-paced environments to meet sales targets and keep customers satisfied.
