At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with UGG accounts.
- Company: Join Deckers Brands, a diverse and inclusive workplace that values your authentic self.
- Benefits: Enjoy 27 days holiday, discounts, perks, and a hybrid working environment.
- Other info: Opportunities for personal and professional growth through mentorship and community programs.
- Why this job: Make a real impact while developing your skills in a fast-paced, supportive team.
- Qualifications: Customer service experience and excellent communication skills are preferred.
The predicted salary is between 30000 - 35005 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role
As a Wholesale Customer Service Representative for UGG, you’ll provide exceptional service with passion, determination, and a desire to make a difference. You’ll take ownership of a diverse base of UGG accounts, build strong relationships, and act as an ambassador for the brand. You’ll deliver positive customer experiences, even in challenging circumstances, and consistently offer high levels of customer focus and proactive account management. Quality, accuracy, and effective communication will be at the heart of your work, and you’ll collaborate with the wider UGG team to ensure every action leaves a positive impact. You’ll work closely with your Service Leader and customer services teams to drive continuous improvements, participate in projects, and support the team and company as a whole.
Your Impact
- Consistently deliver against both external and internal customer expectations, raising the bar on service
- Build powerful relationships with customers, understanding their unique needs and resolving situations with a WOW factor
- Ensure customer order books are accurate, validated, and executed efficiently from order placement to conversion
- Provide focused, accurate, efficient, and professional account management across a diverse account base
- Collaborate across teams, supporting peers and contributing to wider team success
- Act as a brand ambassador in all customer interactions
- Strive to achieve all targets, SLAs, and performance metrics
- Build strong partnerships with supply chain teams and warehouses to resolve service disruptions
Come As You Are
We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Who You Are
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with
- Previous experience in customer service roles (office-based or customer-facing) preferred
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under the pressure of competing and conflicting priorities
- Fluent in German is a plus
What We Will Give You
- 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
StudySmarter Expert Advice🤫
We think this is how you could land Deckers Brands Customer Service Representative - 9 months FTC in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Deckers Brands.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Deckers Brands. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Deckers Brands Customer Service Representative - 9 months FTC in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Deckers Brands.
How to prepare for a job interview at Deckers Brands
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Deckers Brands's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Deckers Brands offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
