Customer Relations Representative (6 months FTC) in London

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

The Role: As the Consumer Relations Representative, you will offer seamless customer service to our customers across our brands: HOKA, UGG, Teva. We’re looking for friendly and courteous team members to act as advocates for our brands when communicating to our consumers via telephone, email, web chat, and social media.

Your Impact:

• Provide excellent, proactive customer service at all customer contact points, offering seamless communication via telephone, email, web chat, and social media.
• Act as a country specialist for your market to advise on current trends and local knowledge.
• Collaborate closely with the Customer Resolution team to ensure order fulfilment.
• Use and analyse all consumer feedback to cultivate process improvements to improve the consumer experience.
• Get involved with consumer experience projects with the wider business.
• Promote ‘One team’ spirit by demonstrating meaningful teamwork and supporting your colleagues.

COME AS YOU ARE: We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Who You Are:

• An adaptable individual and a team player.
• You are an excellent communicator and collaborator with stakeholders across the business.
• A self-starter who brings passion, enthusiasm, and focus to their work.
• A proactive problem solver with a customer-centric mindset.
• You have a keen eye for detail.
• Capable of resolving queries over the phone, e-mail, and online chat.

We would Love to Hear from People with:

• Previous experience in a Customer Service role is a plus.
• An interest in the fashion/apparel industry and our brands.
• Availability to start in late September / early October.

What We Will Give You:

• 27 Days Holidays per annum + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means we offer a range of ‘extras’ from generous discounts to community-based programs.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Program.
• Hybrid & Flexible Working Environment.