At a Glance
- Tasks: Deliver top-notch customer service across various platforms for our amazing brands.
- Company: Join Deckers Brands, a diverse and inclusive workplace that values your authentic self.
- Benefits: Enjoy 27 days holiday, flexible working, discounts, and growth opportunities.
- Other info: Great team spirit and opportunities for personal and professional development.
- Why this job: Be the voice of our brands and make a real impact in customer experience.
- Qualifications: Fluent in Italian and English, with a passion for customer service.
The predicted salary is between 24300 - 29700 £ per year.
At Deckers Brands, we believe that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role:
As the Consumer Relations Representative, you will offer seamless customer service to our customers across our brands: HOKA, UGG, and Teva. We’re looking for friendly and courteous team members to act as advocates for our brands when communicating with our consumers via telephone, email, web chat, and social media. This is a multi-lingual role requiring written and oral fluency in Italian and English.
Your Impact:
- Provide excellent, proactive customer service at all customer contact points, offering seamless communication via telephone, email, web chat, and social media.
- Act as a country specialist for your market to advise on current trends and local knowledge.
- Collaborate closely with the Customer Resolution team to ensure order fulfilment.
- Use and analyse all consumer feedback to cultivate process improvements to enhance the consumer experience.
- Get involved with consumer experience projects with the wider business.
- Promote ‘One team’ spirit by demonstrating meaningful teamwork and supporting your colleagues.
Who You Are:
- An adaptable individual and a team player.
- An excellent communicator and collaborator with stakeholders across the business.
- A self-starter who brings passion, enthusiasm, and focus to their work.
- A proactive problem solver with a customer-centric mindset.
- A keen eye for detail.
- Capable of resolving queries over the phone, e-mail, and online chat.
We would Love to Hear from People with:
- Previous experience in a Customer Service role is a plus.
- An interest in the fashion/apparel industry and our brands.
- Availability to start in late September / early October.
- Written and oral fluency in Italian and English is essential for this role.
What We Will Give You:
- 27 Days Holidays per annum + Bank Holidays & some time away from work – on top of a generous holiday allowance, we can generally take advantage of half-day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means we offer a range of ‘extras’ from generous discounts to community-based programs.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
- Hybrid & Flexible Working Environment.
Consumer Relations Representative (Italian Speaking 6 months FTC) in London employer: Deckers Brands
HOKA is an exceptional employer that fosters a dynamic and inclusive work culture, offering competitive pay, generous holiday allowances, and flexible working arrangements. As a Marketing Associate in the EMEA region, you'll benefit from growth opportunities such as a Global Mentorship Programme, while collaborating with diverse teams to drive impactful marketing campaigns. Join us to be part of a forward-thinking company that values your contributions and supports your professional development.
