Full-Time Keyholder, HOKA - Location
Our Keyholders are critical to the success of our stores. In this role, you will create personalized shopping experiences, address customer questions accurately, communicate return policies, maintain a positive and cheerful attitude, promote the store and brand image, adhere to the dress code, and provide exceptional service both in‑store and over the phone.
Responsibilities
- Create personalized shopping experiences for customers.
- Ensure all customer questions are answered accurately and promptly.
- Provide exceptional service from start to finish, including effective communication of return policies.
- Maintain a positive, cheerful attitude and promote the store and brand image.
- Adhere to dress code and be personally available to all customers and phone callers.
Core Competencies
- Ensure the highest level of customer service possible.
- Prioritise brand and product knowledge, training, and share this knowledge with customers.
- Communicate effectively with customers, team members, management, and corporate stakeholders.
- Empower team members through communication and recognition.
- Contribute to and cooperate with the team to achieve goals.
- Multi‑task in a fast‑paced environment.
- Maintain knowledge of current trends and styles.
- Respond to problem situations with professionalism.
- Think critically to solve problems and approach challenges with agility.
Who You Are
- Natural communicator who conveys the HOKA vision and mission.
- Motivated team player and self‑starter.
- Excellent team‑building skills.
- Problem‑solving mindset and agile approach to challenges.
Qualifications
- Previous retail experience.
Benefits
- Uniform allowance.
- 60% discount on Deckers Brands online (HOKA, UGG, Teva).
- 30% in‑store discount.
- Growth and development opportunities, including a Global Mentorship Program.
Key Holder- HOKA Cheshire Oaks employer: Deckers Brands
HOKA is an exceptional employer that fosters a dynamic and inclusive work culture, offering competitive pay, generous holiday allowances, and flexible working arrangements. As a Marketing Associate in the EMEA region, you'll benefit from growth opportunities such as a Global Mentorship Programme, while collaborating with diverse teams to drive impactful marketing campaigns. Join us to be part of a forward-thinking company that values your contributions and supports your professional development.
