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- Tasks: Lead customer operations for a B2B platform and enhance user experience.
- Company: Top footwear and apparel brand based in Greater London.
- Benefits: Hybrid work, 27 days holiday, and opportunities for career growth.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Strong operational skills, B2B customer service experience, and Microsoft proficiency.
- Other info: Exciting environment with potential for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
A leading footwear and apparel company in Greater London is seeking a Customer Service Specialist. This role involves managing customer operations for their B2B platform, collaborating with various teams, and continuously improving user experience.
Candidates should have strong operational and analytical skills, previous experience in customer service (B2B preferred), and be proficient in Microsoft applications.
The company offers a hybrid working environment, 27 days of holiday, and growth opportunities.
Hybrid B2B Platform & Customer Operations Lead employer: Deckers Brands
Contact Detail:
Deckers Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid B2B Platform & Customer Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s B2B platform. Understand their customer operations and think of ways you can contribute to improving user experience. Show them you mean business!
✨Tip Number 3
Practice your answers to common interview questions, but don’t sound robotic. We want you to be authentic! Share your past experiences in customer service and how they relate to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows you’re genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Hybrid B2B Platform & Customer Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in B2B settings. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. We love seeing personality, so let your enthusiasm come through!
Showcase Your Analytical Skills: Since the role involves improving user experience, make sure to mention any analytical tools or methods you’ve used in previous roles. We’re keen on candidates who can demonstrate their ability to analyse data and drive improvements.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Deckers Brands
✨Know the Company Inside Out
Before your interview, do some homework on the footwear and apparel company. Understand their products, values, and recent news. This will not only impress them but also help you tailor your answers to align with their mission.
✨Showcase Your B2B Experience
Since this role focuses on customer operations for a B2B platform, be ready to discuss your previous experiences in similar roles. Prepare specific examples of how you've improved user experience or resolved customer issues effectively.
✨Demonstrate Analytical Skills
The job requires strong operational and analytical skills. Be prepared to talk about how you've used data to drive decisions in past roles. Bring examples of reports or analyses you've conducted that led to improvements in customer service.
✨Familiarise Yourself with Microsoft Applications
As proficiency in Microsoft applications is a must, brush up on your skills with tools like Excel and PowerPoint. You might be asked to demonstrate your knowledge, so consider preparing a quick example of how you've used these tools in your previous work.