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- Tasks: Provide friendly customer service and manage orders for independent accounts.
- Company: Join Deckers Brands, a diverse and inclusive workplace that values your authentic self.
- Benefits: Enjoy 27 days holiday, discounts, perks, and flexible working options.
- Other info: Opportunities for personal and professional growth with a supportive team.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Fluency in English, French, and German; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role: As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly. The ideal candidate will have an eye for detail and enjoy working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets. Fluency in English, French and German is required for this role.
Your Impact:
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after‑sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
Who You Are:
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast‑paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with:
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Professional proficiency in French and German is required
What We Will Give You:
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities – Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community‑based programs, we offer a variety of cool extras.
- Growth and Development – Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Equal Employment Opportunity: Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
French & German-speaking Wholesale Customer Service Representative employer: Deckers Brands
Contact Detail:
Deckers Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French & German-speaking Wholesale Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Deckers Brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or conflicts, as this role is all about problem-solving and effective communication.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in French and German, be ready to demonstrate your proficiency during the interview. Maybe even throw in a few phrases to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Deckers Brands family.
We think you need these skills to ace French & German-speaking Wholesale Customer Service Representative
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in French and German, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in all three languages!
Tailor Your Experience: When you're writing about your previous roles, focus on experiences that relate to customer service and order management. We love seeing how you've solved problems and kept customers happy in the past!
Be Personable: Remember, we’re looking for someone who can connect with customers. Use a friendly tone in your application to show us your personality and how you’d fit into our team culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Deckers Brands
✨Brush Up on Your Language Skills
Since fluency in French and German is a must for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in both languages to boost your confidence.
✨Know the Company Inside Out
Research Deckers Brands thoroughly. Understand their values, products, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Prepare for Customer Scenarios
Think of common customer service challenges and how you would handle them. Be ready to discuss specific examples from your past experience that demonstrate your problem-solving skills and ability to manage conflicts.
✨Showcase Your Attention to Detail
As the role requires managing orders meticulously, be prepared to discuss how you ensure accuracy in your work. Bring examples of how you've successfully managed details in previous roles, especially in fast-paced environments.