Sale Associate - HOKA Cheshire Oaks in Ellesmere Port

Full‑Time Sales Associate – HOKA

Location

About HOKA

Our goal is to inspire people to move, and to drive forward with purpose and passion. HOKA is committed to creating a more equitable future for both our employees and the customers we serve, fostering a diverse and inclusive culture that celebrates the stories, connections, and relationships we build with each customer.

Summary

As a Sales Associate, you create the best possible customer experience by listening to each customer, offering recommendations, and sharing product knowledge. You operate as part of a dynamic team, cooperating to achieve business goals and serve customers both in-store and over the phone.

Responsibilities

• Create personalised shopping experiences that drive brand loyalty.
• Address all customer questions accurately and promptly.
• Provide exceptional service from start to finish, including clear communication of the return policy.
• Maintain a positive, cheerful attitude with customers and team members.
• Promote the store and brand image in all interactions, adhering to the dress code.
• Serve in‑store customers and callers with equal attentiveness.

Core Competencies

• Deliver the highest level of customer service possible.
• Prioritise brand and product knowledge during customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Qualifications

• Excellent verbal and written communication skills.
• Conveys the HOKA and Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self‑starter.
• Previous retail experience is a plus.

Benefits & Perks

• Global mentorship program and extensive opportunities for personal and professional development.
• Uniform allowance and 60% discount on Deckers Brands’ online purchases, with 30% in‑store discount.
• Competitive pay and a range of additional perks, including global contests and community‑based programs.
• Opportunities for growth and development within the Deckers Brands mission.

Company Culture

Deckers Brands is dedicated to giving people the freedom to pursue their passions, express individuality, and thrive both personally and professionally. We value curiosity, independence, and a spirit of adventure, encouraging employees to take chances and make an impact while enjoying meaningful work beyond the daily grind.