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- Tasks: Provide friendly customer service and manage orders for independent accounts.
- Company: Join Deckers Brands, a diverse and inclusive workplace that values your authentic self.
- Benefits: Enjoy 27 days holiday, discounts, perks, and flexible working options.
- Why this job: Make a real impact by ensuring customer satisfaction and meeting sales targets.
- Qualifications: Fluency in English and German, with customer service experience preferred.
- Other info: Opportunities for personal and professional growth in a dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
Wholesale Customer Service Representative
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role:
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and to effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly.
The ideal candidate will have an eye for detail and enjoys working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets. Fluency in both English and German is required for this role.
Please send your CV in English.
Your Impact:
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
COME AS YOU ARE
We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Who You Are:
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and sees them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with:
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Fluent in English and German
What We Will Give You:
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities – Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development – Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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Deckers Brands Whole Customer Service Representative employer: Deckers Brands
Contact Detail:
Deckers Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deckers Brands Whole Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deckers Brands. Understand their values and culture, and think about how your experiences align with their mission. This will help you show them that you're not just another candidate, but someone who truly fits in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions and problem-solving during the interview.
✨Tip Number 3
Show off your language skills! Since fluency in English and German is a must for this role, be ready to demonstrate your proficiency. You might even want to prepare a few phrases in German to impress them during the interview!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining the Deckers Brands team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Deckers Brands Whole Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of a Customer Service Representative. Highlight any relevant experience in customer service, especially in the footwear or apparel industry, to catch our eye!
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, use your application to demonstrate these skills. Keep your language clear and concise, and don’t forget to showcase your fluency in both English and German!
Be Authentic: At Deckers Brands, we value authenticity. Don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they’ve shaped you as a problem solver and effective communicator.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Deckers Brands
✨Know Your Stuff
Before the interview, make sure you understand Deckers Brands and their commitment to customer service. Familiarise yourself with their products and values, especially how they celebrate diversity and inclusion. This will show that you're genuinely interested in the company and its mission.
✨Showcase Your Communication Skills
As a Customer Service Representative, effective communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Be ready to demonstrate your fluency in both English and German, as this is crucial for the role.
✨Problem-Solving Mindset
Deckers Brands values problem solvers. Think of specific instances where you've turned a challenging situation into a positive outcome. Highlight your ability to anticipate issues and troubleshoot effectively, as this aligns perfectly with what they're looking for.
✨Be Yourself
Remember, Deckers Brands encourages authenticity. Don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they’ve shaped you, as this will resonate with their commitment to valuing diverse backgrounds.