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For Companies At a Glance
- Tasks: Provide friendly customer service and manage orders for independent accounts.
- Company: Join Deckers Brands, a diverse and inclusive workplace that values authenticity.
- Benefits: Enjoy 27 days holiday, discounts, perks, and flexible working options.
- Other info: Opportunities for personal and professional growth through mentorship programmes.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Fluency in English, French, and German; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly. The ideal candidate will have an eye for detail and enjoy working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets. Fluency in English, French and German is required for this role. Please send your CV in English.
Your Impact
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
Who You Are
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Professional proficiency in French and German is required
What We Will Give You
- 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme.
- Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Deckers Brands French & German-speaking Wholesale Customer Service Representative employer: Deckers Brands
Contact Detail:
Deckers Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deckers Brands French & German-speaking Wholesale Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deckers Brands. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in French and German, brush up on your conversational skills. You might get asked to demonstrate your language abilities during the interview, so be ready to impress!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will highlight your ability to handle conflicts and showcase your proactive approach.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in potential team members.
We think you need these skills to ace Deckers Brands French & German-speaking Wholesale Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role. Highlight your customer service experience, especially in the footwear or apparel industry, and don’t forget to mention your language skills in English, French, and German!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who see conflicts as opportunities, so share those stories that show off your problem-solving prowess!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate effective communicators, so make sure your written skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deckers Brands
✨Brush Up on Your Language Skills
Since fluency in French and German is a must for this role, make sure you practice speaking and writing in both languages. Prepare to answer common customer service scenarios in these languages, as it will show your confidence and capability.
✨Know the Company Inside Out
Do some research on Deckers Brands and their products. Understanding their values, mission, and the specific footwear/apparel industry can help you align your answers with what they’re looking for. It’ll also show that you’re genuinely interested in the company.
✨Prepare for Customer Scenarios
Think of potential customer service situations you might face in this role. Be ready to discuss how you would handle conflicts or issues, as well as how you would ensure customer satisfaction while meeting sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Problem-Solving Skills
As a Customer Service Representative, being a problem solver is key. Prepare examples from your past experiences where you successfully resolved issues or improved processes. Highlight your ability to think on your feet and manage time effectively in a fast-paced environment.