At a Glance
- Tasks: Deliver exceptional customer experiences through email and live chat support.
- Company: Join a world-class brand known for its premium image and customer focus.
- Benefits: Competitive pay, 27 days holiday, flexible working, and discounts.
- Other info: Enjoy growth opportunities and a supportive hybrid work environment.
- Why this job: Make a real impact by building trust and loyalty with customers.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Role
As a Consumer Relations Representative, you will deliver outstanding customer experiences across our portfolio of world‑class brands.
Working across channels including email and live chat, you will handle enquiries, provide accurate solutions, and build trust and loyalty.
- Your Impact
- Own customer enquiries relating to product information, warranties, deliveries, returns, refunds, and exchanges.
- Develop positive relationships by providing timely, accurate, and empathetic support.
- Collaborate with colleagues, senior advisors, and team leaders to deliver consistent and exceptional customer experience.
- Ensure all interactions are managed in line with service levels, quality standards, and company policies.
- Act as a knowledgeable and professional brand ambassador.
- Support continuous improvement by identifying recurring customer trends and enhancement opportunities.
- Lead through personal accountability, taking ownership of performance and contribution to team success.
Who You Are
- Customer‑focused, solution‑oriented, and passionate about service.
- Comfortable managing multiple customer conversations while maintaining accuracy.
- Strong communicator with excellent written skills and an empathetic approach.
- Adaptable to changing priorities and business needs.
- Embodying the brand’s premium image in every interaction.
- Preferred Experience
- Previous experience in a customer service, consumer relations, or support role.
- Experience handling enquiries via email, live chat, or other digital channels.
- Strong organisational skills in a fast‑paced environment.
- Experience in retail, e Commerce, footwear, apparel, or consumer brands.
- Experience with customer service platforms or help‑desk systems.
- Fluency in English and the required local language.
What We Offer
- Competitive pay and bonuses.
- 27 days holiday + bank holidays, with options for half‑day Fridays and flexible time off.
- Discounts, perks, and volunteer opportunities.
- Growth and development including a global mentorship programme.
- Hybrid and flexible working environment.
- Equal Employment Opportunity
We are proud to be an equal‑opportunity employer and welcome qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, or medical condition.
All applicants will be considered on the basis of merit.
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Consumer Relations Representative (Dutch Speaking) employer: Deckers Brands
HOKA is an exceptional employer that fosters a dynamic and inclusive work culture, offering competitive pay, generous holiday allowances, and flexible working arrangements. As a Marketing Associate in the EMEA region, you'll benefit from growth opportunities such as a Global Mentorship Programme, while collaborating with diverse teams to drive impactful marketing campaigns. Join us to be part of a forward-thinking company that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Relations Representative (Dutch Speaking)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Deckers Brands. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Deckers Brands before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Consumer Relations Representative (Dutch Speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Deckers Brands:Your cover letter is your chance to shine! Tell us why you want to work at Deckers Brands specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Deckers Brands!
How to prepare for a job interview at Deckers Brands
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
