At a Glance
- Tasks: Create personalised shopping experiences and drive brand loyalty at UGG.
- Company: Join the passionate team at UGG, part of Deckers Brands.
- Benefits: Enjoy generous discounts, community programs, and professional development opportunities.
- Other info: Dynamic work environment with growth potential and a supportive culture.
- Why this job: Be a key player in delivering exceptional customer service and promoting sustainability.
- Qualifications: Strong communication skills and a team-oriented mindset.
The predicted salary is between 20250 - 24750 £ per year.
- Keyholder - UGG, Covent Garden Deckers Brands London, United Kingdom
- About UGG
At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG.
We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers' desire.
As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Keyholders are critical to the success of our stores.
It's your job to create the best possible customer experience.
You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs.
You also know how to communicate the UGG brand's sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.
As a Sales Lead with Keys, you operate as part of dynamic team and you cooperate to achieve business goals.
Description
As an UGG Keyholder, you create personalized shopping experiences for our customers that drive brand loyalty.
You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store.
You ensure that all customer questions are addressed accurately and responded to before they leave.
You provide exceptional service from start to finish, including effectively communicating our return policy.
You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code.
You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.
- Core Competencies
- Ensure the highest level of customer service possible
- Prioritise brand and product knowledge training and share this knowledge in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Empower team members through communication and recognition
Who You Are
- A natural communicator who conveys the UGG and Deckers Brands vision and mission
- A motivated team player and self-starter
- Excellent team building skills
- You have a problem solving mindset and approach challenges with agility
- What We Will Give You
- Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck.
From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development; Deckers Brands was built on the idea of pursuing passion.
That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
- Discount off the Deckers Brands' (UGG, HOKA, Teva) online, and instore discount.
- #J-18808-Ljbffr
Keyholder - Ugg, Covent Garden in City of Westminster employer: Deckers Brands
At UGG, located in the vibrant Covent Garden, we pride ourselves on being an exceptional employer that values passion, teamwork, and personal growth. Our inclusive work culture fosters a supportive environment where employees can thrive through extensive development opportunities, including a Global Mentorship Program, while enjoying generous discounts and community engagement initiatives. Join us to not only elevate your career but also to be part of a brand that is committed to sustainability and delivering unforgettable customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder - Ugg, Covent Garden in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Deckers Brands, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Deckers Brands!
We think you need these skills to ace Keyholder - Ugg, Covent Garden in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Deckers Brands, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Deckers Brands and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Deckers Brands that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Deckers Brands
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
