At a Glance
- Tasks: Create personalised shopping experiences and drive brand loyalty for UGG customers.
- Company: Join the adventurous and inclusive Deckers Brands family.
- Benefits: Enjoy generous discounts, growth opportunities, and a supportive work environment.
- Other info: Embrace diversity and thrive in a dynamic, fast-paced environment.
- Why this job: Be part of a team that values passion and makes a real impact.
- Qualifications: Previous retail experience and a natural flair for communication.
The predicted salary is between 9.9 - 12.1 £ per hour.
About UGG
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Keyholders are critical to the success of our stores. It’s your job to create the best possible customer experience. You stay current in your knowledge of all products, promotions and marketing initiatives in order to engage with our customers and best respond to their needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of a dynamic team and cooperate to achieve business goals.
Description
As an UGG Keyholder, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modelling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order to provide exceptional service to both our in-store customers and those who call on the phone.
Core Competencies
- Ensure the highest level of customer service possible
- Prioritise brand and product knowledge training and share this knowledge in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Empower team members through communication and recognition
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Maintain knowledge of current trends and styles
- Respond to problem situations with professionalism
- Think critically to solve problems and approach challenges with agility
Who You Are
- A natural communicator who conveys the UGG and Deckers Brands vision and mission
- A motivated team player and self-starter
- Excellent team building skills
- You have a problem-solving mindset and approach challenges with agility
We Would Love to Hear From People With
- Previous Retail experience
What We Will Give You
- Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
- Uniform Allowance 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% in-store discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
More than Just a Footwear Company
From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.
UGG Ashford Keyholder - 32 hour contract employer: Deckers Brands
At UGG, located in the vibrant Covent Garden, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through extensive development opportunities, including a Global Mentorship Program, while our team enjoys unique perks such as a uniform allowance and discounts on our beloved brands. Join us to not only enhance your career but also to be part of a passionate community dedicated to transforming lives through meaningful customer experiences.
