Temporary FT Keyholder UGG - Ashford

Temporary Full-Time Keyholder, UGG - ASHFORDAbout UGGAt UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.SummaryOur Keyholders are critical to the success of our stores. It’s your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of dynamic team and you cooperate to achieve business goals.DescriptionAs an UGG Keyholder, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.Core CompetenciesEnsure the highest level of customer service possiblePrioritise brand and product knowledge training and share this knowledge in customer interactionsCommunicate effectively with customers, team members, management, and corporate stakeholdersEmpower team members through communication and recognitionContribute to a team and cooperate to achieve goalsMulti-task in a fast-paced environmentMaintain knowledge of current trends and stylesRespond to problem situations with professionalismThink critically to solve problems and approach challenges with agilityWho You AreA natural communicator who conveys the UGG and Deckers Brands vision and missionA motivated team player and self-starterExcellent team building skillsYou have a problem solving mindset and approach challenges with agilityWe Would Love to Hear From People With:Previous Retail experienceWhat We Will Give YouExtras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship ProgramUniform Allowance60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% instore discount.Equal Employment OpportunityDiversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.#DeckersEMEA #J-18808-Ljbffr