At a Glance
- Tasks: Lead critical deployments of Asana for enterprise customers and ensure successful adoption.
- Company: Join a dynamic team at Asana, focused on customer experience and collaboration.
- Benefits: Competitive salary, mental health support, career coaching, and inclusive family benefits.
- Other info: Office-centric hybrid schedule with opportunities for growth and development.
- Why this job: Make a real impact by helping businesses thrive with innovative solutions.
- Qualifications: 5+ years in customer-facing roles, strong relationship-building skills, and a passion for problem-solving.
The predicted salary is between 93000 - 106000 £ per year.
We’re looking for a detail‑oriented, cross‑functional senior implementation manager who can help Asana lead its largest and most critical deployments of Asana to our enterprise customers. You will be part of our Professional Services team, which is part of the Customer Experience organization. You will be committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization. You will be part of a team that strives to help customers across countries, industries, and functions get off on the right foot and continue to get the most value out of the tool over time.
You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross‑functionally. You will be a valuable liaison to the product team, providing real‑time customer product feedback and helping to align and connect our product roadmap to our customers’ visions and goals. To the broader business team and all of Asana, you will be able to share a unique customer‑centric perspective and enable the wider customer success organization to apply change management principles to your everyday interactions with customers.
This role is based in our London office with an office‑centric hybrid schedule. The standard in‑office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays.
What you’ll achieve:
- Deeply understand Asana the product as well as each customer’s business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process.
- Develop a creative, tailored engagement scope for each customer based upon their complex processes, needs, and jointly set goals to ensure a successful change; develop tailored, customized content to accompany engagement, as needed.
- Act as a senior program leader on our most critical and large deployments, coordinating workstreams, and managing dependencies, scope, and risks, as well as coordinating resources to ensure a seamless enterprise‑grade customer experience.
- Facilitate the change management process and associated engagement activities, such as customer training, executive reviews, and regular progress meetings to ensure engagement success and customer adoption.
- Analyze the strengths and opportunities of our professional services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing customers.
- Partner with internal relationship stakeholders to deliver a cohesive customer experience from pre‑sales of the engagement all the way through to transition touchpoints and beyond.
- Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross‑functional Asana stakeholders.
About you:
- 5+ years experience in customer‑facing consulting roles, ideally with experience in customer‑facing engagements in a consulting firm.
- Complex project experience. You understand what it takes to help customers be successful at scale, taking into account the complexities of the enterprise.
- Customer‑centric. You’re genuinely passionate about helping customers see the value of Asana as a solution for their business problems and serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to cross‑functional teams.
- Relationship‑builder. You have a honed ability to build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues.
- Solutions‑oriented. You have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem‑solving in the face of ambiguity.
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making.
What We’ll Offer:
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we’re committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between £93,000 - 106,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits.
Benefits:
- Mental health, wellness & fitness benefits.
- Career coaching & support.
- Inclusive family building benefits.
- Long‑term savings or retirement plans.
- In‑office culinary options to cater to your dietary preferences.
Senior Implementation Manager in London employer: Decisive Point
Asana is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in our London office. With a hybrid work model, comprehensive benefits including mental health support, career coaching, and inclusive family building options, we empower our team to thrive both personally and professionally. Join us to be part of a customer-centric organisation where your contributions directly impact enterprise success and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Implementation Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Asana on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Implementation Manager role. Personal connections can give you insights that you won’t find in the job description.
✨Tip Number 2
Prepare for the interview by diving deep into Asana’s product features and customer success stories. Show us that you’re not just familiar with the tool, but that you understand how it can solve real business problems. Tailor your examples to highlight your experience in complex project management and customer advocacy.
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that showcases your problem-solving abilities and relationship-building skills. We want to hear how you’ve made an impact in previous roles, especially in customer-facing situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from the interview that resonated with you. It shows us you’re genuinely interested and engaged.
We think you need these skills to ace Senior Implementation Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles and complex project management. We want to see how your skills align with our mission at Asana!
Showcase Your Customer-Centric Approach:In your application, emphasise your passion for helping customers succeed. Share specific examples of how you've advocated for clients in the past, as this is key to what we value at StudySmarter.
Highlight Your Problem-Solving Skills:We love a solutions-oriented mindset! Use your application to demonstrate how you've tackled challenges in previous roles, especially in consulting or implementation settings.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Decisive Point
✨Know Your Stuff
Make sure you have a solid understanding of Asana and its features. Familiarise yourself with how it can solve business problems, especially for enterprise customers. This will help you demonstrate your expertise and show that you're genuinely interested in helping clients succeed.
✨Tailor Your Approach
Prepare to discuss how you would create customised engagement plans for different clients. Think about specific examples from your past experience where you've successfully tailored solutions to meet unique customer needs. This shows that you can adapt and think creatively.
✨Showcase Your Relationship Skills
Be ready to share examples of how you've built strong relationships with clients and colleagues. Highlight your ability to communicate effectively and navigate complex stakeholder dynamics. This is crucial for a role that requires collaboration across various teams.
✨Emphasise Problem-Solving
Prepare to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your solutions-oriented mindset and ability to thrive in ambiguous situations.
