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For Companies At a Glance
- Tasks: Support laboratory operations by managing data and ensuring compliance with regulations.
- Company: Deciphex, a fast-growing startup improving patient outcomes through innovative technology.
- Benefits: Competitive salary, annual leave, career growth, and a collaborative team environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: A-level in science, IT troubleshooting experience, and strong customer service skills.
- Other info: Join a diverse team dedicated to transforming drug development and diagnostics.
The predicted salary is between 30000 - 42000 £ per year.
Work Environment
- This position is office based in Exeter. Travel may be required on an ad hoc basis to client sites, for client onboarding and system demonstrations.
- Working Hours: Shiftwork. Total 37.5 actual working hours per week, or 7.5 hours per day (not including a 1 hour break). You will be required to work evenings and weekends, depending on the shift schedule and company needs.
- You may be requested to work overtime for special program events.
About this Role (Responsibilities)
- Receive, accession, and upload data to a diagnexia portal in preparation for pathologist review and reporting
- QA all samples, transcription of data.
- Register and maintain referring clinician and patient information related to a given referred case and institute
- Ensure compliance with GDPR/CQC regulations, and maintain patient records in accordance with all data protection protocols
- QC and review scan slides before upload to the Diagnexia hub ensuring documentation and formatting is correct.
- Maintenance of the scanning document library.
- Respond to incoming calls, voicemails, and email tickets requesting assistance with the technology platform
- Basic troubleshooting of customer support problems
- Track and document technical problems
- Escalate technical issues to other team members when appropriate
- Assist with out of office hours support when required
- Comply with applicable health and safety requirements
About You (Skills and Experience)
- A-level in a science subject required.
- Scientific diploma, or relevant certification a distinct advantage.
- Experience in transcription of documents, microsoft word, excel.
- Basic IT troubleshooting experience is an advantage
- Experience with digital pathology is an advantage
- Experience working with an electronic documentation system is highly desirable.
- Organised and diligent with activities
- Motivated and independent worker
- Good customer service skills and ability to work with various groups (internal and external customer base).
- Experience with GLP regulations or software will be ‘a distinct advantage.’
- Good time keeping skills and ability to meet timelines
- Proactive with improving document control and training process.
- Willing to learn and be proactive in developing skills & experience
- You will have shown leadership skills in previous positions and are keen to develop these skills further.
- You bring a sense of urgency to the work that you do and are able to execute on tasks by using your initiative.
- You enjoy innovating and bringing new ideas to the table.
- You like to have autonomy in your role and the independence to manage your own time and workload.
- You are highly collaborative and enjoy working with lots of different teams and people.
- You have great written and oral English language skills.
What are the benefits of working with Deciphex?
- A true sense of meaning in your work by contributing to better patient outcomes.
- The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment with.
- A chance to work on exciting and challenging unique projects.
- Regular performance feedback and significant career growth opportunities.
- Competitive salary with performance based annual increments.
- Competitive annual leave
- A highly collaborative and supportive multi cultural team.
About the Company
Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps cancer patients get timely and accurate diagnosis.
Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over 200 people and counting who are providing software solutions to address the pathology gap in research pathology and clinical areas. We have offices in Dublin, Exeter and Chicago and are expanding our team throughout the world.
We are software developers, clinical specialists, artificial intelligence engineers, operations professionals and so much more, all working as one team to support our customers and patients.
We are looking for highly motivated & individuals who are excited to take on challenges and value making a difference in their day-to-day work to join our team!
Equal Opportunities
Deciphex is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law.
A copy of our privacy policy can be viewed here.
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Laboratory Support Technician employer: Deciphex Limited
Contact Detail:
Deciphex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Support Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deciphex. Understand their mission and values, and think about how your skills as a Laboratory Support Technician can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to your experience with data management and customer support. Think about specific examples where you've demonstrated your organisational skills or tackled technical issues. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your teamwork skills! Since this role involves collaborating with various teams, be ready to discuss times when you’ve worked well with others. Highlight your ability to communicate effectively and how you’ve contributed to a positive team environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Laboratory Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your A-level in a science subject and any relevant certifications to catch our eye!
Show Off Your Tech Skills: Since this role involves basic IT troubleshooting and working with electronic documentation systems, don’t forget to mention any experience you have in these areas. We love seeing candidates who are tech-savvy!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Deciphex Limited
✨Know Your Stuff
Make sure you brush up on your scientific knowledge, especially around data transcription and digital pathology. Familiarise yourself with GDPR and CQC regulations, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Off Your Tech Skills
Since basic IT troubleshooting is a plus, be prepared to talk about any relevant experience you have. If you've worked with electronic documentation systems or have experience in Microsoft Word and Excel, highlight that! Maybe even bring examples of how you've used these tools effectively in past roles.
✨Demonstrate Your Organisational Skills
This role requires a lot of organisation and diligence. Think of specific examples from your past where you successfully managed multiple tasks or projects. Be ready to explain how you prioritised your workload and met deadlines, especially in a fast-paced environment.
✨Be Ready to Collaborate
The company values teamwork, so be prepared to discuss how you've worked with different teams in the past. Share examples of how you’ve contributed to group projects or supported colleagues. Showing that you can work well with others will make you stand out as a candidate who fits their culture.
