At a Glance
- Tasks: Coordinate brand performance and drive sales growth in a busy airport terminal.
- Company: Join Estée Lauder, Clinique, and La Mer in travel retail.
- Benefits: Competitive pay, dynamic work environment, and opportunities for career advancement.
- Other info: Lead a passionate team and thrive in a fast-paced setting.
- Why this job: Be part of a vibrant team that enhances customer experiences and boosts brand visibility.
- Qualifications: Strong commercial mindset and excellent communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
- Description
- Terminal Coordinator – Estée Lauder, Clinique & La Mer (Travel Retail)
- Role Purpose
The Terminal Coordinator is accountable for supporting and coordinating total brand performance across a defined airport terminal, helping Estée Lauder, Clinique, and La Mer to deliver sales growth, operational excellence, strong stock management, and exceptional customer experience.
This role combines commercial focus with operational awareness, ensuring all three brands are aligned to terminal dynamics (PAX, flights, peak trading) while maximising every retail opportunity.
- Commercial Leadership & Performance
- Own and deliver terminal-level sales targets and KPIs (Retail Sales, ATV, IPT, Conversion)
- Translate brand strategy into actionable in-store plans
- Identify opportunities linked to passenger flow, nationalities, and flight profiles
- Lead execution of events, animations, and peak trading strategies
- Drive cross-brand synergy to maximise total category performance
- Terminal & Operational Understanding
- Build deep understanding of passenger (PAX) volumes and trends
- Analyse flight schedules, delays, and cancellations
- Identify peak trading windows
- Optimise staff deployment and coverage based on demand
- React in real time to operational changes and trading conditions
- Retailer & Stakeholder Management
- Build strong relationships with retail partners and store leadership
- Negotiate additional space, visibility, and brand positioning
- Drive promotional opportunities and activations
- Act as the central Estée Lauder Companies representative within the terminal
- Multi-Brand Leadership
- Lead and balance the priorities of Estée Lauder, Clinique, and La Mer
- Ensure clear brand differentiation and execution standards
- Maximise cross-selling and trade-up opportunities
- Align teams to deliver brand-specific objectives within one terminal strategy
- Team Leadership
- Lead and develop Beauty Advisors
- Ensure teams deliver exceptional customer service and consultation
- Drive performance through coaching, feedback, and clear direction
- Maintain strong engagement and accountability across all teams
- Business Planning & Execution
- Analyse performance versus target and last year
- Identify risks and opportunities across brands and categories
- Create and implement terminal-level action plans
- Ensure execution excellence across promotions, merchandising, and stock
- Monitor stock availability, highlight out-of-stock risks, and work with retailer partners to support replenishment and minimize lost sales
- Communication Excellence
- Act as the communication hub across brands, retailers, and teams
• Deliver clear daily direction and performance updates
• Ensure alignment across all stakeholders at all times - Key Success Factors
- Strong commercial mindset focused on growth and results
- Deep understanding of terminal dynamics (PAX, flights, trends)
- Ability to build and influence stakeholder relationships
- Confidence managing multiple brands and team members simultaneously
- Exceptional communication and leadership capability
Qualifications
Terminal Coordinator - LHR T2 - 36hrs employer: DECIEM
The Estée Lauder Companies is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the dynamic Retail Beauty Industry. Located in Cheshire Oaks, employees benefit from competitive salaries, a commission scheme, generous product discounts, and comprehensive health insurance, all while enjoying a supportive environment that values work-life balance and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Terminal Coordinator - LHR T2 - 36hrs
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DECIEM, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DECIEM!
We think you need these skills to ace Terminal Coordinator - LHR T2 - 36hrs
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DECIEM, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DECIEM and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DECIEM that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DECIEM
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
