At a Glance
- Tasks: Lead sales and education teams to drive performance and deliver exceptional customer experiences.
- Company: Join M·A·C, Too Faced, and Bobbi Brown, leaders in the beauty industry.
- Benefits: Enjoy hybrid working, generous leave, bonuses, and exclusive staff discounts.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Empower others through beauty while shaping a vibrant community and culture.
- Qualifications: 5+ years in retail management with strong leadership and sales skills.
The predicted salary is between 40000 - 50000 £ per year.
M·A·C is the world’s leading professional MAKEUP AUTHORITY because of our unrivaled expertise in makeup artistry. M·A·C celebrates diversity and INDIVIDUALITY — all ages, all races, all sexes. M·A·C is a proud COMMUNITY of professional makeup artists. M·A·C is at the forefront of TRENDSETTING, collaborating with leading talents from fashion, art and popular culture. M·A·C believes in SOCIAL RESPONSIBILITY, with VIVA GLAM and the M·A·C AIDS Fund at the heart and soul of our unique culture.
At Too Faced and Bobbi Brown, we believe in the power of makeup to inspire confidence, creativity, and self-expression. Too Faced is unapologetically bold, playful, and empowering—celebrating individuality with high-impact products that let you shimmer, shine, and take on the world. Bobbi Brown, founded by the legendary makeup artist in 1991, takes a more timeless approach—offering universally flattering, high-quality products designed to enhance natural beauty.
The Area Sales & Education Manager (ASEM) is accountable for the overall performance within a designated area. This role leads the Point of Sale (POS) Management teams, driving sales, operations, and consumer service excellence. The ASEM ensures the implementation of the commercial strategy at the local level, coaching POS management to achieve KPIs, while cultivating a customer-centric, performance-driven culture.
PROJECTS / WORK YOU WILL BE PART OF:
- Sales & Service Management: Set and achieve sales and profitability targets for the area by managing POS performance and ensuring alignment with brand objectives. Lead and engage the POS management teams to meet their targets through regular communication and development opportunities. Monitor KPIs to ensure that commercial targets are met and take corrective actions when necessary. Collaborate with internal teams and retail partners to create and execute strategies that drive traffic and conversion while maintaining brand values.
- Operations & Commercial Excellence: Ensure effective execution of the commercial strategy by managing product presentations, inventory, and visual merchandising. Collaborate with the central teams to ensure operational processes are followed, including inventory management and store maintenance. Monitor and review retail operations to ensure a high standard of service and product presentation is maintained.
- Brand & Consumer Engagement: Champion the brand’s values and ensure they are consistently represented at every POS location. Lead the POS management team in delivering exceptional consumer experiences, focusing on service excellence, product knowledge, and brand engagement. Act as the brand ambassador, promoting brand identity and ensuring it resonates with customers through all points of interaction.
WHAT YOU WILL NEED TO BE SUCCESSFUL IN THIS ROLE:
- Strong leadership capabilities, with a proven ability to inspire and develop high-performing teams.
- Experience in retail management, with a focus on sales, service, and team leadership.
- Strong business acumen and the ability to interpret sales data and adjust strategies accordingly.
- Excellent communication and interpersonal skills to manage relationships with internal and external stakeholders.
- A passion for delivering exceptional customer service and driving business results.
- Ability to travel across the area and work flexible hours, including evenings and weekends.
Qualifications:
- Minimum of 5 years of experience in retail management, with a strong background in sales, service, and team development.
- Proven experience managing large teams, multi-site operations, and driving performance.
- A track record of delivering results through strategic planning and execution.
- Strong organizational skills and ability to manage multiple priorities.
- A background in business, retail management, or a related field is preferred.
Benefits:
- Hybrid Working
- 25 Days Annual Leave (exc. Bank Holidays)
- 1 day Annual Leave to celebrate your birthday
- Holiday Purchase opportunity
- Bonus Opportunity
- Ability to work Remotely/Abroad up to two weeks per calendar year
- Summer Fridays
- Generous Staff Discount
- Mental Health Wellbeing Initiatives
- Benefits platform with exclusive discounts and offers
- Employee resource groups
- LinkedIn learning
MAC, BB, TOO - Area Sales and Education Manager London West employer: DECIEM
M·A·C, Too Faced, and Bobbi Brown are exceptional employers that foster a vibrant and inclusive work culture, celebrating diversity and individuality. With a strong commitment to employee growth through leadership development and training opportunities, our London West location offers a dynamic environment where creativity thrives. Enjoy benefits like hybrid working, generous annual leave, and mental health initiatives, all while being part of a community that empowers you to inspire confidence and self-expression in others.
StudySmarter Expert Advice🤫
We think this is how you could land MAC, BB, TOO - Area Sales and Education Manager London West
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DECIEM, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DECIEM!
We think you need these skills to ace MAC, BB, TOO - Area Sales and Education Manager London West
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DECIEM, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DECIEM and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DECIEM that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DECIEM
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
