At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join the creative and kind culture at Jo Malone London.
- Benefits: State-of-the-art training, career progression, and access to outstanding products.
- Other info: Be part of a supportive team where friendships are made and careers are built.
- Why this job: Combine your passion for people with creativity in a vibrant retail environment.
- Qualifications: Experience in retail management and a love for storytelling and service.
The predicted salary is between 30000 - 40000 £ per year.
As a Retail Manager you will be responsible for driving retail sales while delivering 5 Star Customer Service. This involves managing and developing the talent and capabilities of your team to achieve optimal performance. You will be responsible for delivering retail operational excellence to provide an efficient and effective work environment. By spending the majority of your time on the floor, coaching and leading by example to ensure The M·A·C Experience is delivered to each customer. We are looking for dynamic passionate and motivated candidates with experience of leading a team in a fast paced retail environment.
WHAT WE OFFER: At MAC you will work as part of a dedicated team who are committed to providing you with state of the art training and exposure to the most update trends. You will also have access to and use outstanding products. Many of our senior executives initially began their career with MAC as a Retail Manager and we endeavour to provide our employees with professional development and career progression.
ABOUT YOU:
- Excellent customer service skills
- Previous experience in Sales/Goal driven environment is desirable
- Experience in leading and supervising people
- Experience gained within a retail store environment is advantageous
- Excellent communication skills, leadership, organizational and time management skills
If you have been looking for a position that offers a real opportunity to combine your passion for working with people and your expertise as an artist we would love to hear from you! Whilst experience and qualifications in Makeup Artistry is desirable we are able to provide on the job training to those who have proven leadership & retail experience teamed with an existing level of confidence and a commitment to learn.
Position Summary: At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Responsibilities and tasks:
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Confident to use all online learning tools and reporting systems
- Engage in all internal platforms
- To be aware of competitor activity and to drive an omni-channel approach
The Ideal Candidate: The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Our Brand: The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies. WE ARE Individuals. We are a bold, diverse community—home to the most creative talent. WE ARE Inventors. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty. WE ARE Global Citizens. We are a bold, diverse community—home to the most creative talent. As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry.
Jo Malone London, Boutique Manager, St Pancras Boutique, 37.5 hours employer: DECIEM
At Jo Malone London, we pride ourselves on being an exceptional employer that fosters a culture of kindness, creativity, and professional growth. As a Boutique Manager in the vibrant St Pancras location, you will not only lead a passionate team but also engage with a diverse clientele, creating memorable experiences through unique events and outstanding customer service. With a strong commitment to employee development and a supportive work environment, we empower our staff to thrive and build rewarding careers in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London, Boutique Manager, St Pancras Boutique, 37.5 hours
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DECIEM, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DECIEM!
We think you need these skills to ace Jo Malone London, Boutique Manager, St Pancras Boutique, 37.5 hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DECIEM, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DECIEM and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DECIEM that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DECIEM
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
