At a Glance
- Tasks: Engage customers and provide expert beauty consultations while maintaining a vibrant counter environment.
- Company: Join DECIEM, the innovative brand behind 'The Ordinary', at John Lewis, Oxford Street.
- Benefits: Enjoy generous time off, mental health support, and discounts on amazing products.
- Other info: Flexible part-time role with opportunities for development and community involvement.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Must love engaging with customers and have great communication skills.
The predicted salary is between 12 - 15 € per hour.
We are looking for a flexible, customer‑service‑oriented Sales Assistant, known within DECIEM as a Counter Associate, to join our "extraOrdinary" team in the John Lewis store on Oxford Street. The position is part‑time, 15 hours per week.
Responsibilities
- Greet all customers with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
- Determine customer needs and recommend relevant products by listening, sharing product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service, educating customers about the world of beauty, skin care, DECIEM brands, and products.
- Manage customer feedback and queries.
- Assist in maintaining counter cleanliness and organization.
- Maintain merchandising concepts and ensure tidiness standards are respected.
- Conduct product refunds and address customer issues in a positive manner.
- Build meaningful relationships with department managers and clients, maintaining high‑standard communication.
Qualifications
- Comfortable engaging customers and applying products while providing consultations.
- Ability to multi‑task while providing professional and outstanding customer service.
- Desire to spread brand awareness.
- Effective time‑management and communication skills.
- Flexible to a part‑time schedule of 15 hours per week.
Benefits
- Generous vacation and personal days, plus additional time off for volunteering, voting, peaceful protest, birthday celebration, and more.
- Six months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program including mental health care, mindfulness programs, and more.
- Access to development grants and a LinkedIn Learning membership to support ongoing learning.
- First dibs on new products.
- Generous discount on DECIEM products for you, your family, and friends.
Equal Opportunity
DECIEM is an equal‑opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
Counter Associate - 'The Ordinary' - John Lewis, Oxford Street in London employer: DECIEM
DECIEM is an exceptional employer that prioritises employee well-being and growth, offering generous benefits such as extensive vacation time, paid parental leave, and access to mental health resources. Located in the vibrant John Lewis store on Oxford Street, our work culture fosters inclusivity and personal development, ensuring that every Counter Associate can thrive while delivering outstanding customer service and building meaningful relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Associate - 'The Ordinary' - John Lewis, Oxford Street in London
✨Tip Number 1
Get to know the brand! Before your interview, dive into DECIEM's products and values. This will help you connect with the team and show that you're genuinely interested in being part of their 'extraOrdinary' mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle customer queries or complaints. Role-playing these situations can boost your confidence and prepare you for real-life interactions at the counter.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at DECIEM, which can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embrace the DECIEM experience.
We think you need these skills to ace Counter Associate - 'The Ordinary' - John Lewis, Oxford Street in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about joining our 'extraOrdinary' team and helping customers discover the world of beauty.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about sharing your past roles and achievements!
Be Professional Yet Personal:While we appreciate professionalism, we also value authenticity. Use a friendly tone in your application that reflects who you are, and don’t hesitate to share a bit about your personality and why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DECIEM
✨Know Your Products
Before the interview, make sure you’re familiar with 'The Ordinary' products and DECIEM's brand philosophy. This will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this is crucial for a Counter Associate role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also responding thoughtfully. It’s a key skill for understanding customer needs and providing tailored recommendations.
✨Emphasise Flexibility and Teamwork
Since the role requires flexibility in hours and working as part of a team, be ready to discuss how you adapt to changing schedules and collaborate effectively with others. Share specific instances where you’ve thrived in a team environment.
