At a Glance
- Tasks: Engage customers and provide expert beauty consultations while maintaining a vibrant counter environment.
- Company: Join DECIEM, the innovative brand behind 'The Ordinary', at John Lewis, Oxford Street.
- Benefits: Enjoy generous time off, mental health support, and discounts on amazing products.
- Other info: Flexible part-time hours with opportunities for development and community involvement.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Great communication skills and a passion for beauty are essential.
The predicted salary is between 12 - 15 € per hour.
We are looking for a flexible, customer‑service‑oriented Sales Assistant, known within DECIEM as a Counter Associate, to join our "extraOrdinary" team in the John Lewis store on Oxford Street. The position is part‑time, 15 hours per week.
Responsibilities
- Greet all customers with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
- Determine customer needs and recommend relevant products by listening, sharing product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service, educating customers about the world of beauty, skin care, DECIEM brands, and products.
- Manage customer feedback and queries.
- Assist in maintaining counter cleanliness and organization.
- Maintain merchandising concepts and ensure tidiness standards are respected.
- Conduct product refunds and address customer issues in a positive manner.
- Build meaningful relationships with department managers and clients, maintaining high‑standard communication.
Qualifications
- Comfortable engaging customers and applying products while providing consultations.
- Ability to multi‑task while providing professional and outstanding customer service.
- Desire to spread brand awareness.
- Effective time‑management and communication skills.
- Flexible to a part‑time schedule of 15 hours per week.
Benefits
- Generous vacation and personal days, plus additional time off for volunteering, voting, peaceful protest, birthday celebration, and more.
- Six months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program including mental health care, mindfulness programs, and more.
- Access to development grants and a LinkedIn Learning membership to support ongoing learning.
- First dibs on new products.
- Generous discount on DECIEM products for you, your family, and friends.
Equal Opportunity
DECIEM is an equal‑opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
Counter Associate - 'The Ordinary' - John Lewis, Oxford Street employer: DECIEM
DECIEM is an exceptional employer that prioritises employee well-being and growth, offering generous benefits such as extensive paid time off, mental health support, and access to professional development resources. Working as a Counter Associate at the iconic John Lewis on Oxford Street not only allows you to engage with customers in a vibrant retail environment but also provides opportunities to build meaningful relationships and enhance your skills in the beauty industry. Join our 'extraOrdinary' team and experience a workplace culture that values inclusivity, creativity, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Associate - 'The Ordinary' - John Lewis, Oxford Street
✨Tip Number 1
Get to know the brand! Before your interview, dive into DECIEM's products and values. This way, you can show off your knowledge and passion for 'The Ordinary' during your chat, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle customer queries or complaints. Role-playing these situations with a friend can help you feel more confident and prepared to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips about the company culture and what it takes to succeed as a Counter Associate, plus it shows your genuine interest in joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up, so you’re always in the loop about joining our 'extraOrdinary' team.
We think you need these skills to ace Counter Associate - 'The Ordinary' - John Lewis, Oxford Street
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about joining our 'extraOrdinary' team and helping customers discover the world of beauty.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about sharing your past roles and achievements!
Be Professional Yet Personal:While we appreciate professionalism, we also value authenticity. Use a friendly tone in your application that reflects who you are, and don’t hesitate to share a bit about your personality and why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DECIEM
✨Know Your Products
Before the interview, make sure you’re familiar with 'The Ordinary' products and DECIEM’s brand philosophy. This will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this role is all about creating an extraordinary experience.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for understanding customer needs in the role. You can practice by summarising what the interviewer says before responding, showing that you value their input.
✨Be Enthusiastic and Professional
Greet your interviewer with enthusiasm and maintain a professional demeanor throughout. Reflecting the energy and values of DECIEM will set a positive tone and show that you’re a great fit for the team.
