Store Manager \"The Ordinary\" Westfield White City

London Full-Time No home office possible

Store Manager \”The Ordinary\” Westfield White City

Join to apply for the Store Manager \”The Ordinary\” Westfield White City role at DECIEM | THE ABNORMAL BEAUTY COMPANY

Store Manager \”The Ordinary\” Westfield White City

3 days ago Be among the first 25 applicants

Join to apply for the Store Manager \”The Ordinary\” Westfield White City role at DECIEM | THE ABNORMAL BEAUTY COMPANY

WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE\’RE LOOKING FOR
We are looking for a Full-time Store Manager who will lead store activity in the day-to-day operations of the store, including inventory accuracy, stock organization, and team members\’ performances and development, inspiring them to meet store targets and KPIs.
The Store Manager plays an integral role in developing sales strategy, increasing store performance, building a loyal customer base, and is accountable for ensuring an exceptional customer experience through leading by example.
This role will be based out of our Westfield White City store in London
Strong Asset:

Beauty and Luxury industry background

Passion for team development

Strategic thinker and KPIs driven
WHAT YOU\’D BE DOING IN THIS ROLE

Supervise all staff within your location and oversee employee relations, sales, merchandising, customer experience, and all operational functions
Monitor and motivate the store team to meet and exceed DECIEM key performance indicators
Strategize and complete a revenue calendar on a daily and monthly basis to report sales figures to the Area Sales Manager
Partner with the Recruitment and Area Sales Manager to hire and onboard new team members
Host effective and objective pre-shift meetings to outline daily goals, company updates, successes, and challenges to ensure the full store team is aligned, focused, and up-to-date
Coach, counsel, and provide constructive feedback to all store staff. Provide on-the-spot feedback to the team to ensure clear communication and expectations are set
Partner with local HRBP and Area Sales Manager to resolve all employee relations matters
Weekly/monthly 1-1 meeting with the team to discuss and update professional development and personal goals.
Attend weekly manager meetings and 1-1s with the Area Sales Manager to discuss store/team needs, successes, challenges, and opportunities
Stay up to date with product knowledge, company information, launches, and campaigns – ensure all information is cascaded to the team.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

A minimum of two / three years of Management experience in the luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
5+ years of customer service/ retail experience is required
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Strong communication and leadership skills to coach and mentor employees to success
Attention to detail and problem-solving skills. Excellent written and verbal communication skills

WHAT YOU\’LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…

Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
6 months of paid time off for new parents (inclusive of all genders).
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
First dibs on new products.
A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD
We are a People First company that lives by our core values to…

Do the right thing
Create impact
Respect small things
️ Care too much
Be the future

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improving waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, \”
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
#SP

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