Store Associate - The Ordinary - Commercial Street

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, has enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose.

We are looking for a flexible customer service-oriented Sales Assistant known at DECIEM as Store Associate, to join our "extraOrdinary" team in Commercial Street to deliver memorable experiences to our customers. Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.

30‑hour‑a‑week position on a part‑time basis. Fixed‑term contract ending September 4, 2026.

WHAT YOU'D BE DOING IN THIS ROLE

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service.
• Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Manage customer feedback and queries.
• Assist in maintaining counter standards of cleanliness and organisation.
• Be aware of and assist in maintaining DECIEM’s merchandising concepts.
• Ensure tidiness standards are always respected and maintained.
• Conduct product refunds and address customer issues in a positive manner.
• Build meaningful relationships with department managers and clients.
• Higher‑standard communication.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Comfortable engaging customers and applying products while providing consultations.
• Ability to multi‑task while providing professional and outstanding customer service.
• Desire to spread brand awareness.
• Effective time management and communication skills.

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

• Generous vacation & personal days, plus additional time off for volunteering, voting, peaceful protesting, celebrating birthdays, and more.
• Six months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

DECIEM is an equal‑opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

If you liked what you heard, kindly send us your resume. We appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted.