At a Glance
- Tasks: Lead global Customer Happiness initiatives and enhance customer experience across regions.
- Company: Join DECIEM, The Abnormal Beauty Company, known for its innovative approach.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: 12–13 month contract with a focus on employee engagement and efficiency.
- Why this job: Make a real difference in customer experience while working with passionate teams.
- Qualifications: Experience in customer service leadership and a knack for operational excellence.
The predicted salary is between 63000 - 77000 £ per year.
DECIEM, The Abnormal Beauty Company, is seeking a Global Senior Manager, Customer Happiness, for a 12–13 month contract in a hybrid role based in Nottingham.
You will lead a global Customer Happiness function across multiple regions, drive operational excellence and coach senior leaders to elevate the customer experience.
You will partner with cross‑functional teams to optimise processes, monitor KPIs, and foster a customer‑first culture while balancing efficiency and employee engagement.
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Global Head of Customer Happiness & Experience in Nottingham employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
DECIEM is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and innovation thrive. As an Associate Manager in Partnerships, you will benefit from generous vacation days, paid parental leave, and access to professional development resources, all while contributing to a mission-driven company that values diversity and collaboration. Located in the vibrant UK & Ireland markets, this role offers unique opportunities for personal and professional growth within the beauty industry.
Contact Details:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruitment Team
