Store Associate - The Ordinary - Seven Dials in London

Company Overview

DECIEM, The Abnormal Beauty Company, is a collective of disrupters and doers, creatives and scientists, with a mission to reimagine the world of beauty. We are home to The Ordinary, NIOD, AVESTAN and other emerging brands and operate a vertically integrated structure that spans laboratories, manufacturing, retail stores and brand infrastructure.

Position: Store Associate

Location: Seven Dials. This 37.5‑hour part‑time role is part of the “extraOrdinary” team and focuses on delivering memorable customer experiences.

Responsibilities

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening and sharing product knowledge from brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service.
• Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products, contributing to store sales and KPIs.
• Manage customer feedback and queries.
• Assist in maintaining store standards of cleanliness and organization.
• Be aware of and assist in maintaining DECIEM’s merchandising concepts.
• Ensure tidiness standards are always respected and maintained.
• Conduct product refunds and address customer issues positively.
• Build meaningful relationships with department managers and clients; communicate to high standard.

Qualifications & Skills

• Comfortable engaging customers and applying products while providing consultations.
• Ability to multi‑task while delivering professional, outstanding customer service.
• Desire to spread brand awareness.
• Effective time management and communication skills.

Benefits

• Generous vacation & personal days, plus additional time off for volunteering, voting, peaceful protesting, birthdays, and more.
• 6 months paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program (mental health care, mindfulness programs, etc.).
• Access to Development Grants & a LinkedIn Learning membership.
• First dibs on new products.
• Generous discount on DECIEM products for you, your family, and friends.

Core Values

• Defy Convention.
• Make it real.
• Play in the grey.
• Build Bridges.
• Be the rabbit.

Commitment to Sustainability & Social Impact

DECIEM’s sustainability strategy focuses on climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. DECIEM also established the Good Fund in 2020 to support charities.

Commitment to Diversity, Equity & Inclusion

DECIEM is an equal‑opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

How to Apply

Thank you for reading the whole thing! If you are interested, kindly send us your resume. Only shortlisted candidates will be contacted.