Keyholder \"The Ordinary\" Covent Garden in London

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since its inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores and brand infrastructure, has enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN and other emerging brands, our goal is to create with purpose.

Keyholder – Covent Garden Store (full‐time, 37.5 hours over 5 days).

WHAT YOU'RE DOING IN THIS ROLE

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM's vision through excellent service.
• Lead by example, inspire the team and ensure standards for quality, customer service and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service; educate customers about the world of beauty and skincare, DECIEM brands and products.
• Assist in the onboarding, training and development of new employees.
• Manage customer feedback and queries.
• Assist in maintaining store cleanliness and organization, and uphold DECIEM's merchandising concepts.
• Process product refunds and address customer issues in a positive manner.
• Be responsible for opening/closing the store, bank deposits and paperwork; operate POS and complete transactions accurately and efficiently.
• Communicate inventory issues and concerns to Store Management.
• Act as floor supervisor in Management's absence to ensure procedures are followed and store policies are complied with (loss prevention, safety standards, returns).

SKILLS AND QUALIFICATIONS

• Comfortable providing constructive feedback, coaching and counseling team members.
• Experience in beauty, fashion or related leadership roles is an asset.
• Ability to multi‐task while providing professional and outstanding customer service.
• Desire to thrive in results, work in a team environment and coach for success.
• Effective time management and communication skills.

BENEFITS & PERKS

• Generous vacation & personal days, additional time off for volunteering, voting, peaceful protesting, celebrating your birthday and more.
• Six months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program including mental health care, mindfulness programmes, etc.
• Access to development grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family and your friends.

OUR VALUES

• Defy Convention.
• Make it real.
• Play in the grey.
• Build bridges.
• Be the rabbit.

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM's objective is to build growth and do good while prioritising people, animals and the Earth. Our sustainability strategy focuses on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020 we established the Good Fund to support large and grassroots charities.

DEI COMMITMENT

DECIEM is committed to diversity, equity and inclusion. We are an equal‐opportunity employer and prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation or any other legally protected class. We are also committed to creating and maintaining an inclusive and accessible workplace. If you require accommodation during the recruitment process, please let us know.

APPLYING

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We only contact those shortlisted for interviews.