Keyholder - Commercial Street \"The Ordinary\" in London

We’re looking for a passionate Keyholder to join our Commercial Street team, bringing strong beauty or skincare experience and a customer‑first mindset to create memorable, elevated in‑store experiences. You’ll also play a key role in supporting the team on the floor—leading by example, inspiring others, and helping drive a positive, high‑performing environment. This is a full‑time role (37.5 hours per week).

What you’ll be doing in this role:

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service.
• Educate customers about the world of beauty and skin care, DECIEM brands, and products.
• Act as floor supervisor in management’s absence to ensure the store procedures and steps of the experience are being followed.
• Assist in the onboarding, training, and development of new employees.
• Manage customer feedback and queries.
• Assist in maintaining store standards of cleanliness and organization.
• Be aware of and assist in maintaining DECIEM’s merchandising concepts.
• Ensure tidiness standards are always respected and maintained.

Skills and qualifications needed:

• Love of beauty products and a passion for skincare.
• Comfortable in engaging customers and applying products with the customer while providing consultations.
• Ability to multi‑task while providing professional and outstanding customer service.
• Desire to thrive working in a team environment.
• Effective time management and communication skills.

What you’ll be gaining by joining our team:

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• Six months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.