At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for shoppers.
- Company: Join DECIEM's 'extraOrdinary' team at John Lewis, Oxford Street.
- Benefits: Generous time off, mental health support, and discounts on products.
- Other info: Flexible part-time role with opportunities for personal development.
- Why this job: Be part of a vibrant team in the beauty industry and grow your skills.
- Qualifications: Customer service experience and a passion for beauty and skincare.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a flexible customer service‑oriented Sales Assistant known at DECIEM as Counter Associate to join our "extraOrdinary" team in John Lewis, Oxford Street, to deliver memorable experiences to our customers.
Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors. This is a 15‑hour‑a‑week part‑time position.
WHAT YOU'RE DOING IN THIS ROLE
- Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service; educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
- Manage customer feedback and queries.
- Assist in maintaining counter standards of cleanliness and organization.
- Be aware of and assist in maintaining DECIEM’s merchandising concepts.
- Ensure tidiness standards are always respected and maintained.
- Conduct product refunds and address customer issues in a positive manner.
- Build meaningful relationships with department managers and clients, maintaining high standards of communication.
SKILLS AND QUALIFICATIONS
- Comfortable engaging customers and applying products while providing consultations.
- Ability to multi‑task while providing professional and outstanding customer service.
- Desire to spread brand awareness.
- Effective time management and communication skills.
BENEFITS
- Generous vacation & personal days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- Six months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- Generous discount on DECIEM products for you, your family, and your friends.
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
Counter Associate - 'The Ordinary' - John Lewis, Oxford Street in London employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
DECIEM is an exceptional employer that prioritises employee well-being and growth, offering generous benefits such as paid time off for new parents, community volunteering days, and access to mental health resources. Located in the vibrant John Lewis on Oxford Street, our work culture fosters inclusivity and personal development, ensuring that every Counter Associate can thrive while delivering extraordinary customer experiences in the beauty and luxury sector.
Contact Details:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Counter Associate - 'The Ordinary' - John Lewis, Oxford Street in London
✨Tip Number 1
Get to know the brand! Before your interview, dive into DECIEM's products and values. This way, you can show off your knowledge and passion for their offerings, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle customer queries or complaints. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. Building relationships can give you insider tips about the company culture and even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the DECIEM family.
We think you need these skills to ace Counter Associate - 'The Ordinary' - John Lewis, Oxford Street in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about joining our 'extraOrdinary' team and delivering memorable experiences to our customers.
Tailor Your Experience:Make sure to highlight any relevant experience in retail or the luxury industry. We love seeing how your background aligns with what we do at DECIEM, especially in beauty and skincare!
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re looking for someone who can connect with customers, so show us how you’d build those meaningful relationships!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at John Lewis, Oxford Street!
How to prepare for a job interview at DECIEM | THE ABNORMAL BEAUTY COMPANY
✨Know Your Products
Before the interview, make sure you’re familiar with DECIEM’s range of products, especially those related to beauty and skincare. This knowledge will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this role is all about creating memorable experiences.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for understanding customer needs in the role. You can practice by summarising what the interviewer says and asking clarifying questions to show engagement.
✨Emphasise Teamwork and Communication
Since building relationships with department managers and clients is key, be ready to discuss how you’ve successfully worked in teams before. Highlight your communication skills and how they contribute to a positive work environment.
