At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for shoppers.
- Company: Join DECIEM's innovative team at John Lewis, Liverpool.
- Benefits: Generous time off, mental health support, and discounts on products.
- Other info: Flexible part-time role with opportunities for personal growth.
- Why this job: Be part of a vibrant team and learn about beauty and skincare.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a flexible customer service-oriented Sales Assistant, known at DECIEM as Counter Associate, to join our extraOrdinary team in John Lewis, Liverpool to deliver memorable experiences to our customers. This is a 15‑hour a week part‑time position (3 days).
What you'll be doing in this role:
- Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service.
- Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
- Manage customer feedback and queries.
- Assist in maintaining counter standards of cleanliness and organization.
- Be aware of and assist in maintaining DECIEM’s merchandising concepts.
- Ensure tidiness standards are always respected and maintained.
- Conduct product refunds and address customer issues in a positive manner.
- Responsible for building meaningful relationships with department managers and clients.
- High standard communication.
Skills and qualifications needed to get the job done:
- Comfortable engaging customers and applying products to the customer while providing consultations.
- Ability to multi‑task, while providing professional and outstanding customer service.
- Desire to spread brand awareness.
- Effective time management and communication skills.
What you’ll be gaining by joining our team:
- Generous vacation and personal days, plus additional time off for volunteering, voting, peaceful protesting, celebrating your birthday, and more.
- Six months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.
Equal Opportunity Employer: DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
Counter Associate - 'The Ordinary' - John Lewis, Liverpool employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
DECIEM is an exceptional employer that prioritises employee well-being and growth, offering generous benefits such as extensive vacation time, paid parental leave, and access to mental health resources. Our vibrant work culture in the heart of Liverpool fosters inclusivity and personal development, ensuring that every Counter Associate has the opportunity to thrive while delivering extraordinary customer experiences.
Contact Details:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Counter Associate - 'The Ordinary' - John Lewis, Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like DECIEM | THE ABNORMAL BEAUTY COMPANY and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at DECIEM | THE ABNORMAL BEAUTY COMPANY and let us see your personality shine through!
We think you need these skills to ace Counter Associate - 'The Ordinary' - John Lewis, Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and DECIEM | THE ABNORMAL BEAUTY COMPANY.
Get Familiar with Our Brand:Before applying, take some time to learn about DECIEM | THE ABNORMAL BEAUTY COMPANY and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at DECIEM | THE ABNORMAL BEAUTY COMPANY
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress DECIEM | THE ABNORMAL BEAUTY COMPANY.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which DECIEM | THE ABNORMAL BEAUTY COMPANY will surely appreciate.
