At a Glance
- Tasks: Deliver memorable customer experiences and supervise the team in management's absence.
- Company: Join DECIEM, the innovative beauty company known for authenticity and transparency.
- Benefits: Be part of a creative and diverse team with growth opportunities.
- Other info: Embrace a fun and supportive work environment at our Commercial Street location.
- Why this job: Make a real impact in the beauty industry while working with a passionate team.
- Qualifications: Strong communication skills and a genuine passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Keyholder - \"The Ordinary\" - Commercial Street Store
Join to apply for the Keyholder - \"The Ordinary\" - Commercial Street Store role at DECIEM | THE ABNORMAL BEAUTY COMPANY
What is DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.
What we’re looking for
We are looking for a Keyholder to join our Commercial Street location team to deliver memorable experiences to our customers. As floor supervisor in management\\\'s absence, are you ready to Deciemize your team and customers? Deciem Keyholder is a genuine and energetic people person with strong communication in line with our family\\\'s core values<3>
What you\\\'d be doing in this role
- Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
- Act as floor supervisor in management\\\'s absence to ensure the store procedures and steps of the experience are being followed.
- Assist in the onboarding, training, and development of new employees.
- Manage customer feedback and queries.
- Assist in maintaining store standards of cleanliness and organization.
- Be aware of and assist in maintaining DECIEM’s merchandising concepts.
- Ensure tidiness standards are always respected and maintained.
Skills and qualifications needed to get the job done
- Love of beauty products and a passion for skincare.
- Comfortable in engaging customers and applying products with the customer while providing consultations.
- Ability to multitask while providing professional and outstanding customer service.
- Desire to thrive working in a team environment.
- Effective time management and communication skills.
What you’ll be gaining by joining our team
- Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- 6 months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.
Building growth to power good
We are a People First company that lives by our core values to…
- 😊 Do the right thing
- 💡 Create impact
- 🌱 Respect small things
- ❤️ Care too much
- 🚀 Be the future
These values continue to guide us in all that we do. We’ve won awards including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
Sustainability and social impact
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our Sustainability strategy focuses on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
Creating a human world of beauty
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter.
Equal opportunity employer
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
Want to join us?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3>
Keyholder - \"The Ordinary\" - Commercial Street Store in City of London employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
DECIEM is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and kindness thrive. As a Keyholder at our Commercial Street Store, you will enjoy opportunities for personal and professional growth while being part of a team that values authenticity and transparency in the beauty industry. With a commitment to employee well-being and a supportive environment, DECIEM offers a unique chance to make a meaningful impact in the lives of our customers and your colleagues.
Contact Details:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder - \"The Ordinary\" - Commercial Street Store in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DECIEM | THE ABNORMAL BEAUTY COMPANY, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DECIEM | THE ABNORMAL BEAUTY COMPANY!
We think you need these skills to ace Keyholder - \"The Ordinary\" - Commercial Street Store in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DECIEM | THE ABNORMAL BEAUTY COMPANY, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DECIEM | THE ABNORMAL BEAUTY COMPANY and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DECIEM | THE ABNORMAL BEAUTY COMPANY that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DECIEM | THE ABNORMAL BEAUTY COMPANY
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
