At a Glance
- Tasks: Deliver exceptional customer service and share your beauty knowledge with customers.
- Company: Join DECIEM's 'extraOrdinary' team at Selfridges, Oxford Street.
- Benefits: Generous time off, mental health support, and discounts on products.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
- Why this job: Be part of a vibrant team and make a difference in customers' lives.
- Qualifications: Great communication skills and a passion for beauty and skincare.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a flexible customer service-oriented Sales Assistant known at DECIEM as Counter Associate to join our "extraOrdinary" team in Selfridges, Oxford Street to deliver memorable experiences to our customers. This is a 30-hour-a-week position on a part-time basis.
WHAT YOU'D BE DOING IN THIS ROLE
- Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service.
- Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
- Manage customer feedback and queries.
- Assist in maintaining counter standards of cleanliness and organization.
- Be aware of and assist in maintaining DECIEM’s merchandising concepts.
- Ensure tidiness standards are always respected and maintained.
- Conduct product refunds and address customer issues in a positive manner.
- Responsible for building meaningful relationships with department managers and clients.
- High standard communication.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
- Comfortable in engaging customers and applying products to the customer while providing consultations.
- Ability to multi-task, while providing professional and outstanding customer service.
- Desire to spread brand awareness.
- Effective time management and communication skills.
WHAT YOU'LL BE GAINING BY JOINING OUR TEAM
- Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- 6 months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
Counter Associate - 'The Ordinary' - Selfridges, Oxford Street employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
DECIEM is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and innovation thrive. As an Associate Manager in Partnerships, you will benefit from generous vacation days, paid parental leave, and access to professional development resources, all while contributing to a mission-driven company that values diversity and collaboration. Located in the vibrant UK & Ireland markets, this role offers unique opportunities for personal and professional growth within the beauty industry.
Contact Details:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Counter Associate - 'The Ordinary' - Selfridges, Oxford Street
✨Tip Number 1
Get to know the brand! Before your interview, dive into DECIEM's products and values. This way, you can show off your knowledge and passion for 'The Ordinary' during your chat, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle customer queries or complaints. Role-playing these situations with a friend can help you feel more confident and prepared to deliver that 'extraOrdinary' service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips about the company culture and what it takes to succeed as a Counter Associate, plus it shows your genuine interest in joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight your customer service skills and enthusiasm for beauty, which is exactly what DECIEM is looking for!
We think you need these skills to ace Counter Associate - 'The Ordinary' - Selfridges, Oxford Street
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about joining our 'extraOrdinary' team and delivering memorable experiences to our customers.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or beauty products. We love seeing how your skills align with what we’re looking for, so don’t hold back on sharing your knowledge!
Be Professional Yet Personal:While we appreciate professionalism, we also value a personal touch. Use a friendly tone in your application that reflects the kind of warm, engaging interactions we expect at DECIEM. Let us get to know the real you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at DECIEM | THE ABNORMAL BEAUTY COMPANY
✨Know Your Products
Before the interview, make sure you’re familiar with DECIEM’s brands and products. This will help you answer questions confidently and show your passion for beauty and skincare. Brush up on key ingredients and benefits so you can impress with your knowledge!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create memorable experiences, which is crucial for a Counter Associate.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for understanding customer needs, so showing this in your interview will highlight your suitability for the role.
✨Be Enthusiastic and Professional
Greet your interviewer with enthusiasm and professionalism, just like you would with a customer. This sets a positive tone and reflects the kind of energy DECIEM values. Remember, they’re looking for someone who can embody their brand’s vision!
