At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for shoppers.
- Company: Join DECIEM's 'extraOrdinary' team at John Lewis, Oxford Street.
- Benefits: Generous time off, mental health support, and discounts on products.
- Other info: Flexible part-time role with opportunities for personal growth.
- Why this job: Be part of a vibrant team in the beauty and luxury retail sector.
- Qualifications: Customer service skills and a passion for beauty and skincare.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a flexible customer service‑oriented Sales Assistant known at DECIEM as Counter Associate to join our "extraOrdinary" team in John Lewis, Oxford Street, to deliver memorable experiences to our customers. Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors. 15‑hour‑a‑week part‑time position.
WHAT YOU'RE DOING IN THIS ROLE
- Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service; educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
- Manage customer feedback and queries.
- Assist in maintaining counter standards of cleanliness and organization.
- Be aware of and assist in maintaining DECIEM’s merchandising concepts.
- Ensure tidiness standards are always respected and maintained.
- Conduct product refunds and address customer issues in a positive manner.
- Build meaningful relationships with department managers and clients, maintaining high standards of communication.
SKILLS AND QUALIFICATIONS
- Comfortable engaging customers and applying products while providing consultations.
- Ability to multi‑task while providing professional and outstanding customer service.
- Desire to spread brand awareness.
- Effective time management and communication skills.
BENEFITS
- Generous vacation & personal days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- Six months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- Generous discount on DECIEM products for you, your family, and your friends.
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
Counter Associate - 'The Ordinary' - John Lewis, Oxford Street employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
DECIEM is an exceptional employer that prioritises employee well-being and growth, offering generous benefits such as extensive vacation time, paid parental leave, and access to mental health resources. Located in the vibrant John Lewis on Oxford Street, our work culture fosters inclusivity and personal development, ensuring that every Counter Associate can thrive while delivering extraordinary customer experiences in the beauty and luxury sector.
Contact Details:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Counter Associate - 'The Ordinary' - John Lewis, Oxford Street
✨Tip Number 1
Get to know the brand! Before your interview, dive into DECIEM's products and values. This way, you can show off your knowledge and passion for their beauty and skincare offerings, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle customer queries or complaints. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Dress the part! Since you're applying for a role in the beauty and luxury sector, make sure your outfit reflects that. A polished appearance shows that you understand the industry and are ready to represent DECIEM's brand image.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Counter Associate - 'The Ordinary' - John Lewis, Oxford Street
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about joining our 'extraOrdinary' team and delivering memorable experiences to our customers.
Tailor Your Experience:Make sure to highlight any relevant experience in retail, beauty, or luxury goods. We love seeing how your background aligns with what we do at DECIEM, so don’t hold back on sharing those stories!
Be Professional Yet Personal:While we appreciate professionalism, we also value authenticity. Use a friendly tone in your application that reflects who you are, as we’re looking for individuals who can build meaningful relationships with our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to becoming a Counter Associate with us.
How to prepare for a job interview at DECIEM | THE ABNORMAL BEAUTY COMPANY
✨Know Your Products
Before the interview, make sure you familiarise yourself with DECIEM's brands and products. Being able to discuss specific items and their benefits will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to deliver the 'extraOrdinary' experience they’re looking for.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Counter Associate, as understanding customer needs is crucial in this role.
✨Dress the Part
Since this position is in the beauty and luxury sector, make sure to dress smartly and professionally for your interview. Your appearance should reflect the brand's image and values, showing that you understand the importance of presentation in this industry.
