Counter Associate - The Ordinary - John Lewis - Oxford Street

What on Earth is Deciem? We are a collective of disrupters and doers, creatives and scientists, with a mission to reimagine the world of beauty. With our own laboratories, manufacturing facilities, retail stores and brand infrastructure, we rapidly identify opportunities and deliver quality to our brands including The Ordinary, NIOD, AVESTAN, and others.

Who We’re Looking For

We need a flexible, customer service‑oriented Sales Assistant known at Deciem as a Counter Associate to join our “extraOrdinary” team in the John Lewis store on Oxford Street. Experience in retail, department stores, luxury, fragrance, beauty, fashion or related sectors is highly desirable. This is a 15‑hour per week part‑time position (3 days).

What You’ll Be Doing in This Role

• Greet customers with enthusiasm and professionalism, reflecting Deciem’s vision through excellent service.
• Determine customer needs and suggest relevant products by listening and using product knowledge from brand training.
• Ensure standards for quality, customer service, and health & safety are met.
• Adhere to the Deciem experience, deliver unparalleled customer service, and educate customers about beauty and skincare, Deciem brands, and products.
• Manage customer feedback and queries.
• Assist in maintaining counter cleanliness and organization.
• Help maintain Deciem’s merchandising concepts.
• Ensure tidiness standards are respected.
• Process product refunds and address customer issues positively.
• Build meaningful relationships with department managers and clients; communicate at a high standard.

Skills and Qualifications

• Comfortable engaging customers and applying products while providing consultations.
• Strong multitasking ability with professional, outstanding customer service.
• Drive to spread brand awareness.
• Effective time‑management and communication skills.

What You’ll Be Gaining

• Generous vacation & personal days, plus extra time off for volunteering, voting, peaceful protesting, celebrating birthdays, and more.
• Six months paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program, including mental health care and mindfulness programs.
• Access to development grants and a LinkedIn Learning membership.
• First dibs on new products.
• Generous discount on Deciem products for you, your family, and friends.

Company Values

• Defy convention.
• Make it real.
• Play in the grey.
• Build bridges.
• Be the rabbit.

Sustainability & Social Impact

Deciem’s strategy focuses on fighting climate change, improving waste management, responsible packaging and sourcing, product lifecycle, and water conservation. In 2020 we founded the Good Fund to support large and grassroots charities in response to global events.

Diversity, Equity & Inclusion

Deciem is committed to diversity, equity and inclusion (DEI), creating measurable change for our team members and communities. We are an equal‑opportunity employer and prohibit discrimination on the basis of age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class under applicable laws. We also provide an inclusive and accessible workplace and accommodations for any applicant needing them.

Thank you for reading the entire description. If you are interested, please send us your resume. Only shortlisted candidates will be contacted.