Counter Associate \"The Ordinary \" John Lewis Oxford Street in City of London

Counter Associate – John Lewis Oxford Street

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands. It is an industry disruptor with a science‑first approach to innovation, rooted in kindness, creativity, diversity, and respect. DECIEM was co‑founded in 2013 by the late Brandon Truaxe and co‑founder Nicola Kilner.

What we’re looking for

We need an energetic and flexible customer‑service oriented Sales Assistant, known in DECIEM as a Counter Associate, to join our \"extraOrdinary\" team at John Lewis – London Oxford Street. The role involves delivering memorable experiences to our customers with enthusiasm and professionalism.

• 15 hours per week (part‑time)

What you’ll be doing in this role

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing product knowledge gained during brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service; educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Manage customer feedback and queries.
• Assist in maintaining counter standards of cleanliness and organization.
• Support merchandising concepts and maintain tidy displays.
• Conduct product refunds and address customer issues positively.
• Build meaningful relationships with department managers and clients with high‑standard communication.

Skills and qualifications

• Comfortable engaging customers and applying products while providing consultations.
• Ability to multitask while providing professional and outstanding customer service.
• Desire to spread brand awareness.
• Effective time‑management and communication skills.

What you’ll be gaining

• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

Our core values and commitment

• Do the right thing.
• Create impact.
• Respect small things.
• Care too much.
• Be the future.

Sustainability and social impact

DECIEM’s objective is to build growth and do good while prioritizing people, animals, and the Earth. Our sustainability strategy focuses on fighting climate change, waste management, responsible packaging, sourcing, product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support large and grassroots charities.

DEI statement

DECIEM is an equal‑opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you require accommodation during the recruitment process, please let us know.

How to apply

Thank you for reading. If this role interests you, please send your resume. Only shortlisted candidates will be contacted later in the process. <3>