At a Glance
- Tasks: Deliver exceptional customer service and educate clients on beauty and skincare products.
- Company: Join the innovative team at DECIEM in John Lewis, Liverpool.
- Benefits: Generous time off, paid parental leave, and mental health support.
- Other info: Flexible part-time role with opportunities for personal growth.
- Why this job: Be part of a vibrant team and make a difference in customers' lives.
- Qualifications: Strong communication skills and a passion for beauty and skincare.
The predicted salary is between 10 - 12 £ per hour.
We are looking for a flexible customer service-oriented Sales Assistant, known at DECIEM as Counter Associate, to join our extraOrdinary team in John Lewis, Liverpool to deliver memorable experiences to our customers. This is a 15‑hour a week part‑time position (3 days).
What you'll be doing in this role:
- Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service.
- Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
- Manage customer feedback and queries.
- Assist in maintaining counter standards of cleanliness and organization.
- Be aware of and assist in maintaining DECIEM’s merchandising concepts.
- Ensure tidiness standards are always respected and maintained.
- Conduct product refunds and address customer issues in a positive manner.
- Responsible for building meaningful relationships with department managers and clients.
- High standard communication.
Skills and qualifications needed to get the job done:
- Comfortable engaging customers and applying products to the customer while providing consultations.
- Ability to multi‑task, while providing professional and outstanding customer service.
- Desire to spread brand awareness.
- Effective time management and communication skills.
What you’ll be gaining by joining our team:
- Generous vacation and personal days, plus additional time off for volunteering, voting, peaceful protesting, celebrating your birthday, and more.
- Six months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants.
Counter Associate - 'The Ordinary' - John Lewis, Liverpool employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
Joining DECIEM as a Counter Associate at John Lewis, Liverpool means becoming part of a vibrant team dedicated to delivering exceptional customer experiences in the beauty industry. With a strong focus on employee well-being, you will enjoy generous vacation days, paid parental leave, and access to mental health resources, all within a supportive work culture that encourages personal and professional growth. This role not only allows you to engage with customers but also offers unique opportunities to develop your skills and spread brand awareness in a dynamic retail environment.
Contact Details:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruitment Team
