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For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service as a Counter Associate.
- Company: Join DECIEM, the innovative parent company of The Ordinary, known for its authentic beauty products.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Be part of a diverse team that values creativity and kindness in the beauty industry.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: This role is perfect for those looking to make a difference in the beauty world.
Overview
Counter Associate for \”The Ordinary\” Boots Market Street in Manchester. This is a flexible, part-time customer service role in a beauty and retail environment.
Responsibilities
- Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
- Ensure standards for quality, customer service, and health and safety are met
- Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
- Manage customer feedback and queries
- Assist in maintaining counter standards of cleanliness and organization
- Be aware of and assist in maintaining DECIEM’s merchandising concepts
- Ensure tidiness standards are always respected and maintained
- Conduct product refunds and address customer issues in a positive manner
- Responsible for building meaningful relationships with department managers and clients. High standard communication
Skills and qualifications
- Experience in the Retail, and luxury industry is highly desirable and ideally within Fragrance, Beauty, Fashion, and Luxury Goods sectors
- Comfortable in engaging customers and applying products to the customer while providing consultations
- Ability to multi-task, while providing professional and outstanding customer service
- Desire to spread brand awareness
- Effective time management and communication skills
What you’ll gain
- Generous holidays allowance
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning
- First dibs on new products
- A generous discount on DECIEM products for you, your family, and your friends
Equality, diversity and inclusion
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable laws. We are committed to creating an inclusive and accessible workplace. If accommodation is required during the recruitment process, please notify us.
How to apply
Thank you for reading. If you are interested, please send your resume. Note: only shortlisted candidates will be contacted.
Job details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Research Services
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Counter Associate \"The Ordinary\" Boots Market Street employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
Contact Detail:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Associate \"The Ordinary\" Boots Market Street
✨Tip Number 1
Familiarise yourself with DECIEM's brands, especially The Ordinary. Understanding their product range and unique selling points will help you engage customers effectively and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. DECIEM values memorable customer experiences, so be ready to discuss how you can contribute to that ethos.
✨Tip Number 3
Research the latest trends in the beauty industry, particularly those related to skincare. Being knowledgeable about current trends will not only impress your interviewers but also help you connect with customers looking for the best products.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company culture at DECIEM, which is crucial for a position focused on customer interaction.
We think you need these skills to ace Counter Associate \"The Ordinary\" Boots Market Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with DECIEM and its brands, especially The Ordinary. Highlight your understanding of their values, such as authenticity and transparency, in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills that align with the role of a Counter Associate. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and customer service. Mention specific experiences where you delivered exceptional service or contributed to a team, aligning with DECIEM's vision.
Showcase Your Flexibility: In your application, emphasise your flexibility and willingness to adapt to different situations. Provide examples of how you've successfully handled changing circumstances in previous roles.
How to prepare for a job interview at DECIEM | THE ABNORMAL BEAUTY COMPANY
✨Understand the Brand
Before your interview, make sure you research DECIEM and its brands, especially The Ordinary. Familiarise yourself with their products, values, and mission to show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Counter Associate, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively.
✨Emphasise Flexibility and Teamwork
DECIEM values flexibility and collaboration. Be ready to discuss how you've adapted to changing situations in previous roles and how you work well within a team to achieve common goals.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or DECIEM's future plans to demonstrate your enthusiasm and engagement.
