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- Tasks: Engage with customers and provide exceptional service as a Counter Associate.
- Company: Join DECIEM, the innovative parent company of The Ordinary, known for its authentic beauty products.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Be part of a diverse team that values creativity and kindness in the beauty industry.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: This role is perfect for those looking to make a difference in the beauty world.
Counter Associate \”The Ordinary\” Boots Market Street
Join to apply for the Counter Associate \”The Ordinary\” Boots Market Street role at DECIEM | THE ABNORMAL BEAUTY COMPANY
Counter Associate \”The Ordinary\” Boots Market Street
Join to apply for the Counter Associate \”The Ordinary\” Boots Market Street role at DECIEM | THE ABNORMAL BEAUTY COMPANY
Get AI-powered advice on this job and more exclusive features.
WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.
WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE\’RE LOOKING FOR
We are looking for a flexible customer service-oriented Sales Assistant known at DECIEM as Counter Associate, to join our \”extraOrdinary\” team in Boots Market Street Manchester to deliver memorable experiences to our customers <3
Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
This is a permanent contract
WHAT YOU\’D BE DOING IN THIS ROLE
- Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
- Ensure standards for quality, customer service, and health and safety are met
- Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
- Manage customer feedback and queries
- Assist in maintaining counter standards of cleanliness and organization
- Be aware of and assist in maintaining DECIEM’s merchandising concepts
- Ensure tidiness standards are always respected and maintained
- Conduct product refunds and address customer issues in a positive manner
- Responsible for building meaningful relationships with department managers and clients. High standard communication.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
Desire to spread brand awareness
WHAT YOU\’LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People First company that lives by our core values to…
- Do the right thing
- Create impact
- Respect small things
- ️ Care too much
- Be the future
These values continue to guide us in all that we do. Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at the Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, \”
DECIEM is an equal-opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
#SP
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Counter Associate \"The Ordinary\" Boots Market Street employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
Contact Detail:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Associate \"The Ordinary\" Boots Market Street
✨Tip Number 1
Familiarise yourself with DECIEM's brands, especially The Ordinary. Understanding their product range and unique selling points will help you engage customers effectively and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. DECIEM values memorable customer experiences, so be ready to discuss how you can contribute to that ethos.
✨Tip Number 3
Research the latest trends in the beauty industry, particularly those related to skincare. Being knowledgeable about current trends will not only impress your interviewers but also help you connect with customers looking for the best products.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company culture at DECIEM, which is crucial for a position focused on customer interaction.
We think you need these skills to ace Counter Associate \"The Ordinary\" Boots Market Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with DECIEM and its brands, especially The Ordinary. Highlight your understanding of their values, such as authenticity and transparency, in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills that align with the role of a Counter Associate. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and customer service. Mention specific experiences where you delivered exceptional service or contributed to a team, aligning with DECIEM's vision.
Showcase Your Flexibility: In your application, emphasise your flexibility and willingness to adapt to different situations. Provide examples of how you've successfully handled changing circumstances in previous roles.
How to prepare for a job interview at DECIEM | THE ABNORMAL BEAUTY COMPANY
✨Understand the Brand
Before your interview, make sure you research DECIEM and its brands, especially The Ordinary. Familiarise yourself with their products, values, and mission to show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Counter Associate, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively.
✨Emphasise Flexibility and Teamwork
DECIEM values flexibility and collaboration. Be ready to discuss how you've adapted to changing situations in previous roles and how you work well within a team to achieve common goals.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or DECIEM's future plans to demonstrate your enthusiasm and engagement.
