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- Tasks: Engage customers with enthusiasm and provide expert product knowledge.
- Company: Join DECIEM, a revolutionary beauty company redefining the industry.
- Benefits: Generous time off, mental health support, and discounts on products.
- Other info: Opportunities for personal growth and community involvement.
- Why this job: Be part of a mission-driven team that values creativity and innovation.
- Qualifications: Retail experience and a passion for beauty are preferred.
The predicted salary is between 20000 - 25000 £ per year.
We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don't. Because normal gets you nowhere. We are DECIEM, The Abnormal Beauty Company. We are growing rapidly, and we're looking for someone who shares this vision and wants to grow with us!
Job Responsibilities
- Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM's vision through excellent service.
- Determine the customer's needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
- Manage customer feedback and queries.
- Assist in maintaining counter standards of cleanliness and organisation.
- Be aware of and assist in maintaining DECIEM's merchandising concepts.
- Ensure tidiness standards are always respected and maintained.
- Conduct product refunds and address customer issues in a positive manner.
- Responsible for building meaningful relationships with department managers and clients. High standard communication.
Desired Qualifications
- Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
- Comfortable in engaging customers and applying products to the customer while providing consultations.
- Ability to multi-task, while providing professional and outstanding customer service.
- Desire to spread brand awareness.
- Effective time management and communication skills.
Benefits
- Generous vacation & personal days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- 6 months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.
Store Associate employer: DECIEM Inc.
Contact Detail:
DECIEM Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Associate
✨Tip Number 1
Get to know DECIEM's brands inside out! Familiarise yourself with The Ordinary, NIOD, and AVESTAN. When you walk into that interview, show us your passion for beauty and how you can connect customers with the right products.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate real-life scenarios. This will help you feel more confident in engaging with customers and addressing their needs during the interview.
✨Tip Number 3
Show us your personality! We love candidates who can bring enthusiasm and professionalism to the table. Be yourself during the interview and let your passion for beauty shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the DECIEM family and growing with us!
We think you need these skills to ace Store Associate
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty and skincare shine through! We want to see how you connect with our mission at DECIEM and how you can contribute to reimagining the world of beauty.
Tailor Your Experience: Make sure to highlight any relevant experience in retail or the beauty industry. We’re looking for someone who understands customer service and can engage with customers effectively, so share those experiences that showcase your skills!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique perspective on beauty and how you can bring something special to our team at DECIEM.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team!
How to prepare for a job interview at DECIEM Inc.
✨Know the Brands Inside Out
Before your interview, make sure you’re familiar with DECIEM's brands like The Ordinary and NIOD. Understanding their unique selling points and product lines will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to reflect DECIEM's vision of unparalleled service.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Store Associate, as understanding customer needs is crucial for success in this role.
✨Emphasise Your Passion for Beauty
Let your passion for beauty and skincare shine through. Share why you love the industry and how you keep up with trends. This enthusiasm can set you apart and align you with DECIEM's mission to reimagine the world of beauty.