Counter Associate

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, has enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don\’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company. We are growing rapidly, and we\’re looking for someone who shares this vision and wants to grow with us!

Role: Counter Associate (Sales Assistant)

We are looking for an energetic and flexible customer service‑oriented Sales Assistant, known in DECIEM as Counter Associate, to join our \”extraOrdinary\” team in Selfridges – Oxford Street – London to deliver memorable experiences to our customers.

Responsibilities

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM\’s vision through excellent service.
• Determine the customer\’s needs and suggest relevant products by listening to the customer and sharing product knowledge acquired during brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Manage customer feedback and queries.
• Assist in maintaining counter standards of cleanliness and organisation.
• Be aware of and assist in maintaining DECIEM\’s merchandising concepts.
• Ensure tidiness standards are always respected and maintained.
• Conduct product refunds and address customer issues in a positive manner.
• Build meaningful relationships with department managers and clients. Maintain high-standard communication.

Qualifications

• Experience in the Retail, Department Stores, and luxury industry is highly desirable, ideally within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
• Comfortable engaging customers and applying products while providing consultations.
• Ability to multitask while delivering professional and outstanding customer service.
• Desire to spread brand awareness.
• Effective time management and communication skills.

Benefits & Perks

• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

Company Values

• Defy Convention.
• Make it real.
• Play in the grey.
• Build Bridges.
• Be the rabbit.

Sustainability & Social Impact

DECIEM\’s objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our Sustainability strategy focuses on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

Diversity, Equity, and Inclusion

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and the communities where we operate. Achieving equality is critical to DECIEM\’s future. You can learn more about our DEI commitment in our open letter, \”Belonging is the Destination, Change is the Journey\”.

Equal Opportunity Statement

DECIEM is an equal‑opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.