Keyholder in City of Westminster

This is a full-time position (37.5 h over 5 days).

Responsibilities

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM's vision through excellent service.
• Lead by example, inspire the team, and ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service.
• Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Assist in the onboarding, training, and development of new employees.
• Manage customer feedback and queries.
• Assist in maintaining store standards of cleanliness and organization, and maintain DECIEM merchandising concepts.
• Conduct product refunds and address customer issues in a positive manner.
• Responsible for opening/closing the store, bank deposits, and paperwork.
• Operate POS and complete transactions accurately and efficiently.
• Communicate inventory issues/concerns to Store Management.
• Act as floor supervisor in management's absence to ensure store procedures and the customer experience are followed.
• Ensure compliance with store policies and procedures (e.g., loss prevention, safety standards, returns).
• Comfortable with providing constructive feedback and/or coaching, and counseling team members.

Qualifications & Experience

• Experience in beauty, fashion, and leadership roles is an asset.
• Ability to multi-task while providing professional and outstanding customer service.
• Desire to thrive in results, work in a team environment, and coach for success.
• Effective time management and communication skills.

Benefits

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

Company Values & Impact

• BUILDING GROWTH TO POWER GOOD — We are a people-first company that lives by our core values to: Defy Convention, Make it real, Play in the grey, Build Bridges, Be the rabbit.
• SUSTAINABILITY AND SOCIAL IMPACT — Our objective is to build growth and do good by prioritizing people, animals, and the Earth.
• CREATING A HUMAN WORLD OF BEAUTY — DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and communities.