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For Companies At a Glance
- Tasks: Lead daily store operations, manage staff, and ensure exceptional customer experiences.
- Company: Join DECIEM, the innovative parent company of The Ordinary, known for its authentic beauty products.
- Benefits: Enjoy generous vacation days, paid parental leave, and discounts on DECIEM products.
- Why this job: Be part of a people-first company that values diversity, creativity, and social impact.
- Qualifications: 2-3 years of management experience in luxury retail and strong customer service skills required.
- Other info: DECIEM is committed to sustainability and creating an inclusive workplace.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Store Manager – The Ordinary – Commercial Street
- Store Manager – The Ordinary – Commercial Street
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE’RE LOOKING FOR
We are looking for a Full-time Store Manager who will lead store activity in the day-to-day operations of the store, including inventory accuracy, stock organization, and team members\’ performances, and development, inspiring them to meet store targets and KPIs.
The Store Manager plays an integral role in developing sales strategy, increasing store performance, building a loyal customer base, and is accountable for ensuring an exceptional customer experience through leading by example.
This role will be based out of our Commercial Street store in London
WHAT YOU’D BE DOING IN THIS ROLE
- Supervise all staff within your location and oversee employee relations, sales, merchandising, customer experience, and all operational functions
- Monitor and motivate the store team to meet and exceed DECIEM key performance indicators
- Strategize and complete revenue calendar on a daily and monthly basis to report sales figures to the Area Sales Manager
- Partner with the Recruitment and Area Sales Manager to hire and onboard new team members
- Host effective and objective pre-shift meetings to outline daily goals, company updates, success, and challenges to ensure the full store team is aligned, focused, and up-to-date
- Coach, counsel, and provide constructive feedback to all store staff. Provide on-the-spot feedback to the team to ensure clear communication and expectations are set
- Partner with local HRBP and Area Sales Manager to resolve all employee relations matters
- Weekly/monthly 1-1 meeting with the team to discuss and update professional development and personal goals.
- Attend weekly manager meetings and 1-1s with Area Sales Manager to discuss store/team needs, successes, challenges, and opportunities
- Stay up to date with product knowledge, company information, launches, and campaigns – ensure all information is cascaded to the team.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
- A minimum of two / three years of Management experience, in the luxury industry, is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
- 5+ years of customer service/ retail experience is required
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Strong communication and leadership skills to coach and mentor employees to success
- Attention to detail and problem-solving skills. Excellent written and verbal communication skills
WHAT YOU’LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…
- Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- 6 months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People First company that lives by our core values to…
- Do the right thing
- Respect small things
- Be the future
These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, \”Belonging is the Destination, Change is the Journey \”.
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3>
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Store Manager - The Ordinary - Commercial Street employer: DECIEM Beauty Group Inc.
Contact Detail:
DECIEM Beauty Group Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - The Ordinary - Commercial Street
✨Tip Number 1
Familiarise yourself with DECIEM's core values and mission. Understanding their commitment to authenticity, transparency, and sustainability will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated staff to exceed targets or improved customer experiences, as these are key aspects of the Store Manager role.
✨Tip Number 3
Research The Ordinary's product range and recent launches. Being knowledgeable about their offerings will not only impress during interviews but also show your genuine interest in the brand and its mission.
✨Tip Number 4
Network with current or former employees of DECIEM if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Store Manager - The Ordinary - Commercial Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in the luxury or beauty sectors. Use specific examples of how you've led teams and achieved sales targets to demonstrate your fit for the Store Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for DECIEM's mission and values. Mention how your leadership style aligns with their focus on kindness, creativity, and respect, and provide examples of how you've inspired teams in previous roles.
Showcase Your Skills: Highlight your proficiency in MS Office, especially Excel and PowerPoint, as well as your strong communication and problem-solving skills. Provide concrete examples of how these skills have contributed to your success in past positions.
Demonstrate Cultural Fit: Research DECIEM's commitment to sustainability and social impact. In your application, mention how you align with their values and how you can contribute to their goals of diversity, equity, and inclusion within the workplace.
How to prepare for a job interview at DECIEM Beauty Group Inc.
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry and The Ordinary's mission. Share your personal experiences with their products and how they align with your values, as this will demonstrate your genuine interest in the brand.
✨Highlight Leadership Experience
Prepare specific examples from your past management roles that showcase your ability to lead a team effectively. Discuss how you've motivated staff, resolved conflicts, and achieved sales targets to illustrate your leadership skills.
✨Demonstrate Customer-Centric Mindset
Be ready to discuss how you prioritise customer experience in your previous roles. Share stories of how you've gone above and beyond to ensure customer satisfaction, as this aligns with DECIEM's commitment to exceptional service.
✨Familiarise Yourself with Company Values
Research DECIEM's core values and sustainability initiatives. Be prepared to discuss how these values resonate with you and how you can contribute to fostering a positive workplace culture that reflects them.
