\"The Ordinary\" Associate Manager, Social Commerce, UK & EMEA in London

Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands and is an industry disruptor with a science first approach to innovation. DECIEM was Co‐Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co‐Founder Nicola Kilner.

We are growing rapidly and we are looking for someone who shares this vision and wants to grow with us!

WHAT WE'RE LOOKING FOR

We are seeking a highly organized and proactive Associate Manager, Social Commerce, to join our growing team focusing on the UK and EMEA markets. This role is crucial for supporting the daily operations and execution across our social commerce channels, primarily TikTok Shop. The successful candidate will play a key role in the execution of sales strategies, supporting creator relationships, operational tasks, and assisting with the initial operational setup for new market launches across EMEA.

• 1–2 years' experience in e-commerce, digital marketing, or social media management, ideally with exposure to TikTok Shop or similar platforms.
• Work at the heart of a fast‐paced, trend‐driven environment where your insights, creativity, and precision directly fuel brand visibility and business results.
• Play a key role in driving our TikTok Shop growth across the UK & EMEA, shaping campaigns, creator partnerships, and new market launches.
• Become the operational engine behind high‐impact social commerce initiatives, owning product accuracy, performance tracking, and campaign execution.

WHAT YOU'D BE DOING IN THIS ROLE

• Prepare weekly and monthly performance reports, consolidating key KPIs, budget tracking, and data reconciliations.
• Support the daily execution of Social Commerce operations across TikTok Shop UK & EU, ensuring smooth end‐to‐end processes.
• Maintain accurate product listings, stock feeds, and pricing updates across all active social commerce platforms.
• Assist in planning, building, and scheduling platform campaigns in alignment with brand priorities.
• Partner with internal teams (Marketing, Product, Supply Chain) to collect required assets and information for launches and campaigns.
• Help manage creator and affiliate activities, including outreach, brief coordination, and contract tracking with agency partners.
• Support the onboarding of new creators, ensuring they fully understand brand values, product details, and campaign expectations.
• Organize weekly performance data for key creator partners to help inform ongoing optimization and strategic adjustments.
• Assist with operational preparation for new EMEA market launches, including competitor reviews and trend insights.
• Act as a point of contact for customer‐related platform issues and monitor social platforms for emerging trends and competitor movement.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• 1–2 years' experience in e-commerce, digital marketing, or social media management, ideally with exposure to TikTok Shop or similar platforms.
• Strong organizational skills with excellent attention to detail, particularly in data entry, tracking, and campaign setup, plus proficiency in Excel/Google Sheets.
• Confident written and verbal communicator, able to collaborate effectively with internal teams, creators, and external partners.
• Proactive, fast learner who thrives in a high‐growth, fast‐paced environment, with a passion for social media trends and the beauty/retail industry.
• Additional language skills (German, French, Italian, Spanish) are a plus.

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

There's a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favourite perks and benefits:

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Work from anywhere 4 weeks per year.
• A hybrid work model (for applicable roles).
• Summer Fridays - get off at 1pm all summer long! (for applicable roles).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

Do the right thing. Respect small things. Be the future. These values continue to guide us in all that we do.

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM's objective is to build growth and do good things while prioritising people, animals, and the Earth. Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DEI and our future.

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted.