Store Associate - "The Ordinary" Covent Garden in London

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. We are DECIEM, The Abnormal Beauty Company, and we are growing rapidly. We are looking for a flexible customer service‑oriented Sales Assistant, known as Store Associate, to join our "extraOrdinary" team in Covent Garden to deliver memorable experiences to our customers.

What We’re Looking For

• Experience in the Retail, Department Stores, and luxury industry is highly desirable, ideally within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
• This is a 30‑hour‑a‑week part‑time position.

What You’ll Be Doing in This Role

• Greet customers with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening and sharing product knowledge.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver customer education about the world of Beauty, Skin Care, and DECIEM brands.
• Manage customer feedback and queries.
• Assist in maintaining counter cleanliness and organization.
• Assist in maintaining DECIEM’s merchandising concepts.
• Keep site tidiness standards respected and maintained.
• Handle product refunds and address customer issues positively.
• Build meaningful relationships with department managers and clients, communicating at a high standard.

Skills and Qualifications Needed to Get the Job Done

• Comfortable engaging customers and applying products during consultations.
• Ability to multi‑task while maintaining professional and outstanding customer service.
• Desire to spread brand awareness.
• Effective time management and communication skills.

What You’ll Be Gaining by Joining Our Team

• Generous vacation and personal days, plus additional time off for volunteering, civic activities, and personal celebrations.
• Six months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program, including mental health care and mindfulness programs.
• Access to Development Grants and a LinkedIn Learning membership.
• First access to new products.
• A generous discount on DECIEM products for you, your family, and friends.

Equal Opportunity Statement

DECIEM is an equal‑opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you need accommodation during the recruitment process, please let us know. Only those who have been shortlisted for interviews will be contacted.