Keyholder \"The Ordinary\" Covent Garden in London

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since its inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, has enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose.

We are growing rapidly, and we are looking for someone who shares this vision and wants to grow with us!

We are looking for a Keyholder at our Covent Garden Store. As floor supervisor in management's absence, are you ready to Deciemize your team and customers? This is a full-time position (37.5 h over 5 days).

What you'd be doing in this role:

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM's vision through excellent service.
• Lead by example, inspire the team, and ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service.
• Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Assist in the onboarding, training, and development of new employees.
• Manage customer feedback and queries.
• Assist in maintaining store standards of cleanliness and organization, ensuring DECIEM's merchandising concepts are upheld.
• Conduct product refunds and address customer issues in a positive manner.
• Responsible for opening/closing of the store, bank deposits, and paperwork. Operate POS and complete transactions accurately and efficiently.
• Communicate inventory issues/concerns to Store Management.
• Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
• Ensure compliance with store policies and procedures (e.g. loss prevention, safety standards, returns).

Skills and qualifications needed to get the job done:

• Comfortable with providing constructive feedback and/or coaching, and counselling team members.
• Experience in beauty, fashion, and leadership roles is an asset.
• Ability to multi-task while providing professional and outstanding customer service.
• Desire to thrive in results, work in a team environment, and coach for success.
• Effective time management and communication skills.

What you'll be gaining by joining our team:

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace.

If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted.